Shops Account Manager - Grow Merchant Partnerships Remote

Careem; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading tech company in Dubai seeks an Account Manager for its Shops vertical. The role involves managing merchant relationships, driving performance through analysis, and ensuring satisfaction. A Bachelor's degree and 2–4 years of related experience are required. Excellent communication skills and an analytical mindset are essential. This full-time position offers flexible working conditions and comprehensive benefits.

Benefits

Unlimited vacation days

Healthcare benefits

Fitness reimbursements

Opportunity to work remotely from anywhere for 30 days a year

Qualifications

• 2–4 years of experience in account management, partner success, or business development.
• Strong communication and stakeholder management skills.
• Ability to work independently in a fast-paced, ambiguous environment.
• Fluency in English; Arabic is a plus.

Responsibilities

• Manage and grow relationships with key merchants and partners.
• Act as the main point of contact for merchant partners.
• Monitor and drive merchant performance through data analysis.
• Identify upsell opportunities.
• Troubleshoot operational or commercial issues.
• Ensure contractual and SLA compliance.

Skills

Account management

Relationship building

Analytical capabilities

Communication skills

Data-driven mindset

Education

Bachelor’s degree in business, economics, or a related field

Tools

Excel

Job description

A leading tech company in Dubai seeks an Account Manager for its Shops vertical. The role involves managing merchant relationships, driving performance through analysis, and ensuring satisfaction. A Bachelor's degree and 2–4 years of related experience are required. Excellent communication skills and an analytical mindset are essential. This full-time position offers flexible working conditions and comprehensive benefits.