Customer Service Associate jobs in United States

About Social Links

We are a Global OSINT (Open source intelligence) company with HQ in the US, which empowers investigators and security professionals with ground-breaking AI-powered products. We assemble massive volumes of data and deep insights from open sources in social media, messengers, and the darknet to visualize a holistic picture for data-driven decisions and investigations.

Among our customers are companies from the S&P 500 and Law Enforcement agencies from 80+ countries across the globe. We are growing 2 times a year and have an ambition to become a Unicorn with a capitalization of 1B USD.

We are looking for an experienced Account Executive in the Middle East to join our team!

As a MEA Account Executive, you will be responsible for actively driving and managing direct and channel business with new and existing public sector and large enterprise accounts, collaborating with existing partners, and building new partnerships, as well as developing a GTM strategy in the Middle East and Africa. We are looking for a candidate who combines a sales background with technical skills.

The ideal candidate has:

• Strong track record (5+ years) of sales in B2G (ideally SaaS and on-premise products);
• Ability to lead prospects through the sales cycle without additional technical assistance, the ideal candidate should have a strong technical background;
• Experience in working with regional partners (VARs, SIs) to create and develop new business opportunities and close deals;
• Excellent negotiation skills, experience in delivering complex projects, and expertise in closing 7-digit deals;
• Ability to work effectively in a fast-paced, rapidly evolving, and expanding product sales environment;
• Excellent command of English, native Arabic speaker;
• Experience with OSINT, Cyber Sec, Forensic, Intelligence, or Lawful Interception will be a huge advantage.

Your tasks will be:

• End-to-End Sales: own the full sales cycle, from lead generation and qualification to closing deals with B2G customers for SaaS and On-premise products, API, and professional services;
• Technical expertise: deliver compelling product demos and presentations tailored to each prospect’s needs, highlighting key features and benefits, and articulating how they can address customer challenges and improve their business operations;
• Account Management: build and maintain strong relationships with existing and potential customers using the ABM approach, providing ongoing support, troubleshooting assistance, and addressing any concerns or issues that may arise;
• Partnerships: establish value-added partnerships with local resellers and system integrators to enlarge the project portfolio and grow business in the region;
• Industry expertise: stay up to date with industry trends, competitors, and new technologies to anticipate customer needs and proactively identify opportunities for product enhancements or new offerings;
• Collaboration: work closely with internal teams, including Product, Marketing, and the Center of Excellence, to deliver tailored solutions that exceed client expectations;
• Sales performance: achieve and exceed sales targets and performance metrics through effective pipeline management, accurate forecasting, and regular reporting on sales activities, opportunities, and results.
  
  

What We Offer:

• Competitive compensation: attractive base salary plus uncapped bonus potential, allowing high performers to significantly exceed their earnings targets;
• Equity opportunities: stock options to share in the company’s growth and success;
• Flexibility: fully remote role with the freedom to manage your schedule;
• High-impact territory: own one of the fastest-growing and most strategic regions for our business - the Middle East & Africa;
• Clear career path: progress from Account Executive to Regional Head and ultimately Director, with the opportunity to build and lead your team;
• Collaborative, diverse culture: join a dynamic, multicultural team where every voice matters and your ideas have a direct impact.

If you're ready to take on this exciting challenge and grow with us, we'd love to hear from you!