Customer Success Manager- UAE

Soluis; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A creative technology firm in the UAE seeks a Customer Success Manager. The ideal candidate should have experience in the AEC industry, be fluent in English and possibly Arabic, and be highly proactive in managing client relationships. Responsibilities include engaging with key clients, addressing inquiries, and driving proposal efficiency. This is a permanent or full-time contractor role.

Qualifications

• Experience in customer relations within the AEC industry.
• Hands-on and highly proactive in customer communications.
• Knowledge of property sales or development and creative media production.

Responsibilities

• Visit key clients and represent the company at local events.
• Act as first responder for customer inquiries and coordinate solutions.
• Responsible for drafting successful proposals and driving efficiency.

Skills

Customer relationship management

Problem-solving

Proactive communication

Knowledge of AEC industry

Fluency in English

Familiarity with AEC tools

Tools

SketchUp

Revit

3ds Max

Esri

Job description

Customer Success Manager – UAE

To be based in United Arab Emirates

Permanent or full time contractor role

To start asap

At Soluis we create engaging experiences beyond the boundaries of imagination that deliver a positive and lasting impact. We work with world leading organisations focusing on real estate leveraging appropriate technology to engage audiences using real-time games platforms delivering across the entire range of xR platforms.

Due to growth we are seeking a highly-organised self-motivated and detail-oriented Customer Success Manager with experience of knowledge of Architecture/ Construction or Real Estate to work with our customers as first point of contact.

The Customer Success Manager will:

• Visit key clients and represent the company at local events. Host meetings facilitate demos and technical workshops. Able to grow our business by spotting potential for expanding customer engagements.
• Act as a first responder for customer inquiries. You will be highly client focused able to problem solve often feeling like an extension of the customers team able to quickly understand issues and effectively coordinate solutions.
• Be responsible for writing successful proposals
• Drive efficiency and speed in the proposal process. We have set KPIs in place for turnaround- for example drafting the majority of a proposal the day after an inquiry final proposal completed within 48 hours.

Who are we looking for:

• Whilst you should have experience in dealing with customers we are also looking for someone with a background in the AEC industry from working in property sales or for developers. Equally important is experience in property creative media production.
• You will be hands-on in person highly proactive and responsive when dealing with customer communications as the first point of contact.
• You must be based in the UAE fluent in English (Arabic a massive plus point) and will ideally have experience with AEC tools like SketchUp Revit 3ds Max or Esri.

We are not seeking an outbound target-driven sales person. If you are a switched-on person with strong people skills who can understand customer relationships internal politics and blockers to project approval and deliverieswed love to hear from you!

Required Experience:

Senior IC