Customer Service and Sales Advisor

Wilhelmsen; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global maritime service provider is seeking a Customer Service and Sales Advisor in Dubai. The role focuses on providing exceptional customer service, building strong relationships, and driving sales growth. Ideal candidates are fluent in English and have a keen interest in the shipping industry. The position offers career development and a generous benefits package.

Benefits

Generous benefits package

Career development opportunities

Work-life balance

Qualifications

• Excellent networking and communication skills.
• Ability to adapt to changing circumstances.
• Eager to share knowledge and build team competence.

Responsibilities

• Understand and support customers' needs as their main contact.
• Keep customers informed about order status and potential issues.
• Proactively identify and follow up on quotes to convert them into orders.

Skills

Fluent in English

Customer focused

Strong interpersonal skills

Commercial understanding

Growth mindset

Analytical skills

Digital savviness

Education

Relevant education or work experience

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.

Would you like to be part of a truly global team that connects supply chain operations to some of the most important players in the maritime industry

Founded in Norway in 1861 Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with essential products and services along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry we also seek to explore and develop new opportunities within the renewables offshore and energy industries. Supporting a diverse and inclusive workplace with thousands of colleagues in more than 70 countries we take competence sustainability innovation and unparalleled customer experiences one step further.

Wilhelmsen Ships Service (WSS) is looking for a Customer Service and Sales Advisor.

The position:

The overall purpose of the role is to ensure excellent customer service experience and grow sales.

To build strong and sustainable relationships with the customers and act as a trustworthy advisor delivering excellent customer service. To be the customers key point of contact in WSS Customer Service adding Value and advising them on which products to buy why when and where.

Required experience and skills:

• Relevant education and/-or relevant work experience
• Fluent in English both in writing and speaking
• Interest/experience in the shipping industry and marine products
• Customer focused with the ability to understand and react/adapt to their needs and with the ability to turn opportunities into sales growth.
• Excellent interacting networking and communicating skills: Establishes good relationships with customers and colleagues
• Solid commercial understanding and sales skills with a professional and proactive attitude
• Growth mindset Having a Can Do attitude looking for solutions to challenges.
• Quickly adapts to changing circumstances accepts new ideas and change initiatives
• Is always curious and enthusiastic to learn and develop and able to put learning into practice.
• Eager to share knowledge to increase the competence in the team.
• Good analytical skills and attention to detail. Ability to act on Data Driven Insights.
• Ability to use Digital Tools (digital interest and savviness).
• Excellent organizing and executing skills: Delivers quality customer sales and service by planning ahead working in a systematic and organized way and by following directions and procedures while focusing on customer satisfaction

Main responsibilities:

• Work closely with the customers understanding & supporting the decision makers needs and be their main contact in Customer Service
• Keep customers informed of changes in the order delivery status surcharges and any other relevant information
• Ensure timely and accurate order management keeping customers updated and proactively managing potential issues
• Proactively identify plan and follow up open quotes to turn this into orders
• Utilize Tools and knowledge about the customer to leverage on Insights leading to adding Value to the Customer and increasing our Sales Growth
• Through quote follow up and or other type of contacts with customer proactively capture Leads in close cooperation with Sales
• Actively promote selected sales campaigns promotions and initiatives to customers
• Process certain high value and pre-defined enquiries and orders from customers as per global processes and targets
• Support Sales when preparing Business Review bring operational insight both internal as well as external. When appropriate join Sales when do Business Revises to explain the insight direct to customers
• Ensure appropriate problem solving and wide collaboration with other functions/stakeholders to fulfil customer needs in the most efficient way
• Customer visits in close collaboration with Sales (KAMs TSMs and TS&BDMs)

What we offer:

Working at Wilhelmsen offers a culture and work environment of strong leadership career development work-life balance and a job that is both challenging and stimulating. Beyond this we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.

Sounds interesting If you can see yourself in this role please let us know why you are our new Customer Service and Sales Advisor.

Work location:

Dubai UAE.

Application deadline:

6.06.2025.