Customer Service Agent jobs in United States

We are seeking a skilled Key Account Manager with a robust background in sales of production printing machines such as RISO Kyocera and similar technologies. The ideal candidate will have a proven track record in managing and expanding customer accounts, driving sales growth, and achieving revenue targets.

1. Develop and execute strategic sales plans to expand customer base and ensure strong presence in the industry.
2. Manage and nurture relationships with key accounts to maintain long-term partnerships.
3. Conduct market analysis to identify selling possibilities and evaluate customer needs.
4. Actively seek out new sales opportunities through cold calling, networking, and social media.
5. Prepare and deliver presentations on products/services to potential clients.
6. Negotiate contracts and close agreements to maximize profits.
7. Ensure timely and successful delivery of solutions according to customer needs and objectives.
8. Coordinate sales effort with team members and other departments.
9. Report to management on sales results and potential opportunities for growth.
10. Stay up to date with new product launches and ensure sales team members are on board.

Qualifications:

• Bachelor's degree in business administration, sales, or relevant field.

Additional Information:

Skills & Professional Requirements:

• Strong business sense and industry expertise in production printing technologies.
• Excellent mentoring, coaching, and people management skills.
• Exceptional communication and negotiation skills; proficient in delivering client-focused solutions based on customer needs.
• Proficiency in MS Office and CRM software (e.g., Salesforce).

Experience Requirements:

• Minimum of 3 years experience as a Key Account Manager in the production printing industry.
• Proven ability to drive the sales process from plan to close.

Attributes and Behaviours:

• Highly professional with a strong focus on customer service.
• Effective problem-solving skills.
• Adaptive to changing environments and client needs.
• Strong team player who can collaborate effectively with diverse internal teams.
• Commitment to continuous learning and improvement in service delivery and client management areas.

Remote Work: No

Employment Type: Full-time