Customer Service Advisor jobs in United States

Company background

United Company RUSAL is one of the world’s largest aluminium producers and the leading global supplier of low-carbon aluminium.

The purpose of the role

The role focuses on maximizing commercial value within the regional client portfolio by developing sustainable sales strategies for key regional clients while navigating the competitive landscape. A strong understanding of long-term consumption trends and market dynamics is essential to achieve success.

Role responsibilities

1. Sales Growth & Market Development
   • Build, manage, and continuously develop the regional sales book with both new and existing customers.
   • Promote high-margin VAP (Value-Added Products) and optimize the product mix to drive volume growth.
2. Market Analysis & Competitive Strategy
   • Identify opportunities for market share expansion, margin growth, and defensive strategies.
   • Analyze market trends, consumer behaviors, and competitor activities to support decision-making.
3. Strategic Planning & Collaboration
   • Develop regional strategies in coordination with supervisors, product directors, and the Market Intelligence team.
   • Conduct in-depth market research and collaborate with Market Intelligence to refine insights.
4. OEM Engagement & Customer Relations
   • Foster strong relationships with OEMs that utilize aluminium products, ensuring both short-term gains and long-term business sustainability.
   • Enhance customer satisfaction through continuous improvement initiatives.
5. Contract & Risk Management
   • Evaluate and approve the economic feasibility of transactions at contract signing or amendment stages, following company regulations.
   • Secure deals within authorized limits and obtain necessary approvals via CRM.
   • Regularly update customer information, counterparty details, and meeting reports in CRM.
6. Supply Chain & Logistics Optimization
   • Define and manage risk levels to maximize sales value while minimizing negative market outcomes.
   • Improve supply chain processes to enhance transaction value and meet customer expectations.
7. Crisis Management & Business Continuity
   • Implement corrective measures to mitigate negative transaction performance, including:
   o Optimizing logistics and production costs
   o Negotiating improved pricing, delivery terms, or volume adjustments
   o Exploring alternative sales channels in other regions.
8. Cross-Functional Collaboration & Performance Improvement
   • Work closely with internal departments to drive continuous sales performance improvements.
   • Contribute to the development of internal systems and best practices.

Desired skills and experience

Education:

• Bachelor’s degree in Commerce, Economics, or a related field.

Languages:

• Fluent English required.
• Indonesian, Malay, or Thai is an advantage.

Core Competencies:

• Strong communication skills and an extroverted, proactive attitude.
• Analytical mindset with excellent problem-solving abilities.
• High organization & planning skills, attention to detail, and strategic thinking.
• Commitment to corporate values and a strong team spirit.

Professional Experience:

• 10+ years of experience in trading/trading assistance, preferably in raw materials.
• At least 3 years of sales experience in the aluminium sector in South East Asia.

Technical Knowledge & Skills:

• Advanced understanding of international trade techniques and INCOTERMS 2020.
• Basic knowledge of LME hedging and financial/payment instruments.
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.