Vacancies Technical Service Representative - PC

AkzoNobel Corporate; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global paints company in Dubai is seeking a candidate for a technical support role. The ideal applicant will provide training and troubleshooting for product applications and work closely with customers. Applicants should hold NACE / AMPP Level 1 and possess a valid driving license. Strong technical troubleshooting skills and familiarity with Microsoft Office are required. This position offers opportunities for travel to sites and customer locations.

Qualifications

• Fluency in English is essential.
• Holder of minimum NACE / AMPP Level 1 or equivalent.
• Driving License is essential.

Responsibilities

• Provides technical support and training on products.
• Conducts site visits and assists in testing processes.
• Troubleshoots application issues at site.

Skills

Technical troubleshooting

Customer relationship management

Training and presentation skills

Microsoft Office proficiency

Education

NACE / AMPP Level 1 or equivalent

Job description

About AkzoNobel

Since 1792 we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world‑class portfolio of brands including Dulux International, Sikkens and Interpon is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long‑established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Let’s paint the future together.

Job Purpose

Provides technical support and training on the use and application of company products, services, equipment and documentation. Supports the successful research and development of prototype materials and roll out of new product ranges.

Key Accountabilities

• Gets familiar with all applicable corporate as well as site policies / procedures with regard to personal conduct / HSE standards and acts in compliance with all their regulations.
• Promotes the positive company image and develops long‑term relations with customers.
• Has the knowledge to troubleshoot and advise on PC products application.
• Performs site visits during products applications completing standard factual reports accurately and promptly; keeping a daily logbook of all site / project details.
• Proactively prevents and solves problems of a technical nature occurring at existing customers.
• Conducts and / or assists in the testing process as well as in the implementation of new products and technologies.
• Synchronizes own activities with all internal / external customers to ensure required stakeholders are involved in informed decision making.
• Maintains allocated technical company equipment in a safe and proper manner.
• Liaising between AkzoNobel, the owners representative and contractor being a technical mediator between different levels in the contract chain.
• Delivers training to customers on the use and application of the PC products equipment and documentation both on‑site at the customers location and within AkzoNobel training centers.
• Troubleshoot application issues at site and demonstrating the required application techniques to the application teams.

Experience

Holder of minimum NACE / AMPP Level 1 or equivalent.

Travel & Organization

• Be willing to travel at short notice for extended periods.
• Be organized and able to manage own time effectively.

Computer Literacy

• Be fully conversant with Microsoft; candidates must be able to use a computer and be competent in Outlook and other Microsoft Office applications.
• Candidates should have sufficient computer literacy to be able to use AkzoNobel in‑house systems.

Language

Fluency in English is essential.

Driving License

Driving License is essential.

Equal Employment Opportunity

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.