Customer Care Representative jobs in United Arab Emirates

Abu Dhabi, United Arab Emirates, Full-time

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Once in a while, a role emerges with the potential to transform your career trajectory—this could be that very opportunity. If you are a results-driven, self-motivated, and experienced sales leader, we invite you to join us as a Senior Manager, Client Partners and lead a dynamic team within a growing and innovative organization.

This is a unique chance to manage an established team of Senior Client Partners and Client Partners tasked with both expanding our client base (net new logos) and fostering relationships with existing industry partners in the Industry market segment. At Unity, we are at the forefront of innovation and are uniquely positioned to help clients achieve groundbreaking success.

Does this sound like the challenge you’ve been preparing for? If so, read on!

• Leadership and Team Management: Lead and develop a team of 5 high-performing Senior Client Partners and Client Partners, creating a results-focused and collaborative team culture.
• Blend of Art and Science: Use creative and agile leadership to balance the art of building relationships and crafting solutions with the science behind data-driven decision-making.
• Account Strategy: Segment accounts, establish account plans, and structure opportunities effectively while ensuring alignment with overall company goals and objectives.
• Collaborative Engagement: Partner closely with technical pre- and post-sales teams, including Partner Managers, Solutions Engineers, and Technical Architects, to deliver optimal client solutions.
• Sales Operations: Leverage data to assess sales funnel health, produce actionable insights, manage forecasts, and communicate performance effectively to senior leadership.
• Vision and Strategy: Define and communicate the team’s strategic vision while inspiring your team to achieve and exceed revenue targets and business objectives.
• Growth Mindset: Foster a culture of ongoing learning, curiosity, and innovation within your team while addressing challenges creatively and proactively.

• Experience: 10+ years in software or services sales, preferably within the SaaS market, with at least 3 years managing people and teams.
• Leadership Expertise: Demonstrated success in a Senior Manager or Director-level role, with proven experience in building and growing high-performing teams.
• Strategic Vision: Strong capability to formulate and implement vision and strategy for your team, driving both short-term results and long-term impact.
• Sales Acumen: Deep understanding of sales methodologies, processes, and tools, with the ability to guide the team in consultative and strategic selling.
• Data-Driven Decision-Making: Proficiency in using data and metrics for sales reporting, forecasting, and strategic decision-making.
• Industry Expertise: Solid background in software sales, subscription models, and/or SaaS platforms, with experience navigating competitive market environments.

• Familiarity with solution-oriented sales methodologies like MEDDPICC.
• A passion for coaching and mentoring team members across different career levels to foster professional development.
• Prior experience in selling complex software solutions, subscription-based offerings, or cloud-based services.
• Multilingual proficiency (English required, Arabic is a significant advantage).

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com .

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

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