Client Relationship Manager jobs in United Arab Emirates

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

• The purpose of the role is to manage the sales functions for the assigned specific portfolio by executing sales strategies. Ensure that the sales team adheres to the company mission, vision, and values by monitoring the application of standard operating procedures. and responsible for the achievement of the specific portfolio goals by directing sales teams to achieve the sales targets.

• Responsible for the achievement of the specific portfolio goals by directing sales teams to achieve the sales targets.
• The sales manager is responsible for the location assigned and all the manpower assigned to this location as well as vehicle display and maintaining the facility as per Al Futtaim standards.
• The Sales Manager will lead the Sales team to consistently deliver an educational, immersive, and exciting experience to all their current and future customers.
• Supervises daily performance of sales team by following up on vehicle sales achievements and value-added products, and may participate in non-regular transactions during peak season to ensure the required sales target is achieved.
• Manage sales teams to achieve pre-determined operational targets by providing and analyzing business plans to meet operation targets determined by the management.
• Monitor and evaluate the sales team performance to ensure that the specific portfolios of business performances are met by taking corrective action in conjunction with the centre management, whenever required.
• Responsible for ensuring sales processes are efficient and customer complaints are managed by promoting standard sales procedures to the sales team members.
• Address customer complaints that require support to the sales executive to maintain customer satisfaction and achieve customer engagement targets.
• Coach sales team members to deliver a consistent standard of customer care, while taking actions to develop individuals for future growth within the organization.
• Supervises the sales team activities to ensure that all activities are carried out as per the company’s policies and procedures through effective communication and monitoring.
• Ensure business process standards are maintained, including the monitoring of customer data capture and accuracy at all point of sales.
• Meet with the Sales team to update on product knowledge and EV infrastructure through regular discussion and sharing information to enhance sales team confidence and performance.
• Manage documentation and government relation matters pertaining to the sales function by adhering to the prescribed government rules and procedures to minimize legal implications to the business.

• Automotive sales experience.
• Supervisory experience.
• Analytical and presentation skills.
• Proficiency in Microsoft Office.

• Reporting to the Retail Director and will work closely with sales team and the broader internal and external stakeholders.

• 5 years of experience in a client-oriented automotive retail environment
• 3 years of experience in leadership and people management
• Additional experience working in retail environments with strong branded experience
• Proficient in Microsoft Office
• Proficient in Englis and Arabic
• Valid UAE driver’s license

Al-Futtaim Automotive is a major division of the UAE-based Al-Futtaim Group of companies and is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities include distribution, manufacturing, leasing and aftersales, and we are the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, pushing innovation, quality standards, and value-added service. Our mission is to become the leader in custom-made mobility solutions by delivering world-class omni-channel experiences. We provide a wide range of mobility products and solutions, from passenger cars to SUVs, electric vehicles to motorbikes, and from commercial vehicles to construction equipment. This role sits within a team of about 9,000 colleagues, with opportunities for growth across the career path. This is Al-Futtaim Automotive and we empower talent to move forward.