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Guest Reservations Specialist - Sales & Loyalty
Résumé du poste
A leading international hotel group in Dubai is seeking a Reservations professional to manage incoming and outgoing room reservation requests. Responsibilities include promoting loyalty programs, ensuring guest satisfaction, and maintaining accurate reservation data. The ideal candidate should have a high school diploma and proven experience in customer service or reservations, emphasizing communication and sales skills. This is a full-time position with no remote work options.
Qualifications
- Proven experience in a reservations or customer service role, preferably in a hotel.
- Professional demeanor focusing on guest satisfaction and privacy.
- Fluency in English; additional languages preferred.
Responsabilités
- Handle incoming and outgoing reservations via various channels.
- Promote loyalty programs and hotel promotions to guests.
- Manage guest complaints and ensure timely resolutions.
- Maintain accurate reservation data in the Property Management System.
Connaissances
Formation
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.