Assistant Sales Manager - Events - Ajman Saray, a Luxury Collection Resort

Luxury Collection; Ajman; On-site; AED 45,000 - 55,000; Full time

Job summary

A prestigious hotel brand in Ajman is seeking a dedicated Guest Service Representative. The role involves managing guest calls and requests, utilizing sales techniques to maximize revenue and guest loyalty, and supporting the team in creating positive experiences. Candidates should have a high school diploma and at least 2 years of related work experience. This position emphasizes excellent customer service skills and the ability to maintain confidentiality while welcoming guests professionally.

Qualifications

• At least 2 years of related work experience required.
• Ability to promote awareness of brand image.
• Strong communication skills both verbal and written.

Responsibilities

• Answer and process guest calls, requests, or concerns.
• Use sales techniques to enhance guest loyalty.
• Assist management in training and motivating employees.

Skills

Sales techniques for maximizing revenue

Customer service skills

Ability to maintain confidentiality

Teamwork

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up‑selling.
• Determine and give complimentary items to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
• Promote awareness of brand image internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: None.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.