Guest Reservations Specialist - Sales & Loyalty

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international hotel group in Dubai is seeking a Reservations professional to manage incoming and outgoing room reservation requests. Responsibilities include promoting loyalty programs, ensuring guest satisfaction, and maintaining accurate reservation data. The ideal candidate should have a high school diploma and proven experience in customer service or reservations, emphasizing communication and sales skills. This is a full-time position with no remote work options.

Qualifications

• Proven experience in a reservations or customer service role, preferably in a hotel.
• Professional demeanor focusing on guest satisfaction and privacy.
• Fluency in English; additional languages preferred.

Responsibilities

• Handle incoming and outgoing reservations via various channels.
• Promote loyalty programs and hotel promotions to guests.
• Manage guest complaints and ensure timely resolutions.
• Maintain accurate reservation data in the Property Management System.

Skills

Communication skills

Sales skills

Customer service skills

Multi-tasking

Education

High school diploma or equivalent

Degree in Hospitality Management or related field

Job description

A leading international hotel group in Dubai is seeking a Reservations professional to manage incoming and outgoing room reservation requests. Responsibilities include promoting loyalty programs, ensuring guest satisfaction, and maintaining accurate reservation data. The ideal candidate should have a high school diploma and proven experience in customer service or reservations, emphasizing communication and sales skills. This is a full-time position with no remote work options.