Administration jobs in United States

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

We’re looking for a Training Administrator to support the delivery of the training program for our client in the Middle East. Through close coordination with the client and the wider GP Strategies team, they are responsible for forecasting and delivering the training calendar and providing accurate and up to date reporting.

This is a full time position based at our client's Training Centre in Dubai South.

Job Summary

Training Administration

• Create, update and manage training calendar
• Reviewing of training platform (TMSi) ensuring the platform is up to date and all details in the homepage are relevant
• Leads the update and changes on TMSi details of importers – MFC, Hiring Details, Brand
• Monitoring and management of training platforms, reporting tools, and TMSi (Learning Management System)

LMS Administration

• Running reports on client's LMS for training, Mandays, Achievements, and Certifications
• Supporting the training calendar by confirming the number of seats required per training
• Managing the recruits & the certification period from their joining date
• Managing the rooms calendar for the training centre
• Supporting with LMS queries from the 12 dealerships in the Middle East
• Producing monthly KPI reports for client

Training Planning

• Training dashboard data analysis and coordinating with collecting relevant business KPIs
• Forecast, create and publish the training calendar
• Preparation and steering training target achievement and communication to the markets
• Reviewing target group to identify certified vs. non-certified employees
• Identifying number of sessions required for each topic (both technical and non-technical)

Governance

• Works with GP Strategies finance team to ensure accuracy of monthly billing to client: training volumes, rates, passthrough costs
• Prepares and analyses KPIs for the client’s scoreboard on a monthly basis
• Shares Achievement report with markets on weekly basis

Quality

• Supports implementation of processes and systems that promote Operational Excellence
• Supports spreading best practice across all projects and standardises tools, templates and processes

Training Operations

• Working with the Training Lead, manages effective deployment of third-party training vendors
• Communicates planned and forecast training requirements to training vendors
• Provides training satisfaction and observation feedback to trainers, highlighting opportunities for improvement
• Checks accuracy of billing and payment to training vendors
• Acts as the main point of contact for vendors: - Hotel Partners, Food Catering, etc.
• Quarterly review of hotel partners and communicating hotel rates to the importers
• Ensuring the hotel meets the client’s requirements and they provide the expected service

Training Centre Room Rental

• Responsible for training centre room rentals to the wider client group, and external companies
• Checking availability and assigning of training rooms according to room rental request
• Coordinating with Receptionist to ensuring all requirements requested are in place and available e.g., room arrangement, food catering, materials, equipment
• Coordinates with Finance Department for charging room rates, issuing quotation and invoice
• Ensuring PO is received before a room booking takes place

Qualifications

Ideally educated to degree level in a business or management related discipline, you’ll need previous administrative experience, preferably within a Learning/Training environment and fluency in English and Arabic.

• Basic understanding of automotive industry distribution structure and retail dealership operations
• Preferred previous experience administering a Learning Management System (system used by client is currently Cornerstone, branded TMSi).
• Proven ability to problem solve and implement solutions. Acts quickly to resolve customer concerns, then thinks systemically about future prevention.
• Demonstrated ability to build rapport and strong working relationship with customers
• Intermediate Excel skills – experience of using Power BI would be an advantage
• Strong communication skills, both verbal and written across all cultures
• Adaptable and flexible in approach
• High energy, passionate and inspirational

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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