Complex Director Of Wellness

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company is seeking a Spa Director in Dubai to manage and supervise spa operations, ensuring high guest and staff satisfaction. The role involves overseeing services including salon and wellness programs, managing budgets, and implementing marketing strategies. Candidates should have relevant educational backgrounds with experience in guest services and management. The role requires excellent leadership and customer service skills, focusing on enhancing the overall experience for guests.

Qualifications

• 2 years experience in spa guest services or related area.
• 4 years experience in front desk, sales, and marketing.
• Management experience required.

Responsibilities

• Manage all areas of the spa, including staff and operations.
• Coordinate spa services and programs effectively.
• Ensure superior guest and employee satisfaction.
• Develop and implement spa marketing strategies.
• Manage spa budgets and financial performance.

Skills

Leadership in guest hospitality

Excellent customer service

Financial performance management

Staff management

Education

2-year degree in Business Administration or related field

4-year bachelor's degree in Business Administration or related field

Job description

Description

Responsible for managing and supervising all areas of the spa including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services including salon, skin care, fitness and wellness massage program coordinating reservations, reception desk and locker room areas. As a department head directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Candidate Profile

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management or related major; 4 years experience in the spa guest services, front desk, sales and marketing or related professional area.
• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management or related major; 2 years experience in the spa guest services, front desk, sales and marketing or related professional area.

Core Work Activities

Managing Spa Operations and Budgets

• Selects vendors for spa retail operations and managing contract agreements.
• Oversees retail product research, product selection and purchasing, product display.
• Manages supply inventories and purchasing control including uniforms.
• Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
• Maintains cleanliness of spa and related areas and equipment.

Managing Spa Sales and Marketing Strategy

• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
• Develops and manages spa promotions including gifting programs, gift with purchase, coop marketing efforts and holiday events.
• Ensures spa services are included in all property-related marketing and advertising.
• Identifies and recommends new products and product enhancements to remain competitive in the market.

Managing Spa Revenue Management Strategy

• Monitors and manages the payroll function.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Manages spa controllable expenses such as guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.

Conducting Human Resources Activities

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Develops, implements and maintains a spa orientation program for employees to receive the appropriate new‑hire training to successfully perform their job.
• Administers the performance appraisal process for direct report managers.
• Develops business goals and creates appropriate development plans.
• Establishes and maintains open collaborative relationships with employees and ensures employees do the same.
• Solicits employee feedback, utilizes an open‑door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures that regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance and producing desired business results.
• Celebrates successes and publicly recognizes the contributions of team members.

Marriott International is an equal opportunity employer; we believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability, veteran status or any other basis covered under applicable law.

Required Experience

Director