Senior Executive - Research & Insights (UAEN Talent Pool)

Dubai World Trade Centre; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent events organization in the United Arab Emirates seeks a Senior Executive for Research & Insights to manage survey initiatives and provide customer experience support. This individual will coordinate fieldwork, analyze data, and prepare reports while managing temporary staff. Candidates should possess a bachelor's degree in marketing or social sciences, strong communication skills, and relevant work experience in market research. This position emphasizes quality assurance and the ability to meet tight deadlines.

Qualifications

• Bachelor's degree required, preferably in marketing or social sciences.
• 2-3 years of relevant experience in market research or fieldwork coordination.
• Hands-on experience in survey administration with a focus on quality assurance.

Responsibilities

• Coordinate survey fieldwork and manage temporary staff effectively.
• Conduct qualitative and quantitative data analysis for reporting.
• Prepare structured reports and presentations with actionable insights.

Skills

Interpersonal skills

Organisational skills

Stakeholder management

Attention to detail

Proficiency in Microsoft Office

Bilingual (Arabic and English)

Education

Bachelor’s degree in marketing, Social Sciences, or a related field

Postgraduate study or professional certifications in Research, Customer Experience, or Data Analytics

Tools

Qualtrics

Alchemer

Job description

Senior Executive - Research & Insights (UAEN Talent Pool)

United Arab Emirates

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Job Description

Core Duties & Responsibilities

Fieldwork Survey Coordination

• Coordinate face-to-face survey fieldwork across DWTC and DEC venues, including scheduling and supervising survey staff, providing on-site support, and resolving operational issues
• Monitor fieldwork performance through daily target setting, analysis, and reporting
• Conduct ongoing quality checks on collected responses; design and deliver training sessions for field researchers as required
• Support administration of online and telephone surveys, including survey set-up, review of respondent lists, monitoring of response rates against targets, and progress reporting

Customer Experience (CX) Support

• Extract event schedules and customer lists (e.g., organisers, exhibitors) from DWTC CRM systems to support survey planning and execution
• Collaborate with commercial, planning, customer care and other teams to ensure accuracy and completeness of customer data, resolving any gaps or duplications
• Manage survey design and deployment within platforms such as Qualtrics and Alchemer, including questionnaire programming, logic setup, integration of customer data, and distribution
• Escalate customer complaints identified through surveys to relevant internal teams, ensuring timely resolution and feedback loop closure
• Provide ad hoc research support to internal stakeholders, subject to priorities and available resources

Data Analytics and Reporting

• Conduct qualitative data analysis, including coding and categorisation of open-ended responses, for regular and ad hoc reporting
• Perform data cleaning, tabulation, visualisation, and interpretation of survey data
• Contribute to the development and maintenance of dashboards and reporting tools aligned with business needs
• Prepare clear, structured, and visually engaging reports and presentations with actionable insights
• Apply technology and AI tools to streamline and enhance qualitative and quantitative analysis processes
• Explore and recommend innovative research methods, tools, and technologies to continuously improve data quality, efficiency, and reporting

Administrative Responsibilities

• Maintain up-to-date research databases, repositories, and archives
• Coordinate the temporary survey staff in line with project requirements and budget, liaising with external agencies as needed
• Ensure research projects follow sound methodological and operational principles, including appropriate sampling, accurate reporting, and confidentiality of data handling
• Predominantly office-based job requiring working longer hours on a computer, but could involve on-site supervision of survey fieldwork at DWTC or DEC venue
• The role requires the ability to work effectively when under time bound pressures, deadlines and to deliver quick turn-around times
• Occasional working over weekends as the role is linked with the corporate business cycle, particularly the Annual Event Calendar

Formal Education

• Bachelor’s degree in marketing, Social Sciences, or a related field is required
• Additional formal or informal training in Research, Customer Experience, or Data Analytics (e.g., postgraduate study, professional certifications, specialised courses) will be considered an advantage

Work Experience

• 2-3years of relevant professional experience in market research, customer insights, or fieldwork coordination
• Proven experience coordinating or supervising teams of temporary or field-based staff (e.g., interviewers, surveyors, promoters)
• Hands-on experience in survey administration (face-to-face, online, or telephone), with emphasis on quality assurance and achieving performance targets
• Exposure to customer experience measurement and/or CRM systems preferred
• Familiarity with survey platforms (e.g., Qualtrics, Alchemer) is an advantage
• Experience in a market research agency or consultancy environment will be considered an advantage

Skills & Knowledge

• Strong interpersonal and communication skills, with the ability to guide, motivate, and supervise field staff effectively
• High level of organisational skills to manage schedules, resources, and operational requirements
• Excellent stakeholder management, able to liaise confidently with internal teams and external partners
• Strong attention to detail, ensuring accuracy in data collection and quality control
• Ability to resolve issues on the ground quickly and independently
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) for reporting and coordination.
• Good understanding of data handling and reporting, with the ability to support survey analysis and reporting when required
• Bilingual skills (Arabic and English) are highly desirable
• Demonstrated initiative, accountability, and commitment to continuous improvement