Travel Desk Executive

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading software company in Dubai seeks an experienced professional for an administrative role focused on travel desk operations. The candidate will independently handle travel bookings, manage front office tasks, and ensure compliance with cost-effective solutions. Qualifications include a degree in Travel or Business Administration and 5-6 years of relevant experience. Strong communication and organizational skills are essential. The role offers an engaging work environment with opportunities for professional growth.

Qualifications

• 5–6 years of experience in administration and travel desk management.
• Strong knowledge of travel industry processes, including visas and hotel bookings.
• Hands-on experience with airline and travel portals.

Responsibilities

• Manage front office operations including calls and guest greetings.
• Book travel tickets through airline/travel portals and agents.
• Arrange visas, hotels, insurance, and local transfers.
• Ensure cost-effectiveness by sourcing best fares and services.
• Maintain relationships with travel agents, hotels, and service providers.
• Organize arrangements for meetings and corporate events.
• Manage travel module within HRMS and airline portals.
• Track and reconcile credit card transactions for travel expenses.
• Assist in HR & Finance functions, including training programs.
• Prepare monthly travel MIS reports (spend analysis and usage trends).

Skills

Strong communication skills

Proficiency in MS Office

Negotiation skills

Organizational skills

Attention to detail

Interpersonal skills

Ability to work independently

Education

Graduate degree/diploma in Travel or Business Administration

Tools

MS Office

HRMS systems

Online booking platforms

Job description

This role carries full responsibility for administrative functions with a strong focus on travel desk operations. The incumbent will independently manage end-to-end activities, ensuring efficiency, compliance, and cost savings.

1. Manage front office operations, including handling calls and greeting guests.
2. Take ownership of booking travel tickets directly through airline/travel portals and agents.
3. Arrange visas, hotels, insurance, local transfers, and related travel requirements.
4. Ensure cost-effectiveness by sourcing the best fares and services without compromising on quality.
5. Build and maintain strong working relationships with travel agents, hotels, and service providers across the region.
6. Organize banquet and hotel arrangements for meetings, conferences, and corporate events.
7. Manage the travel module within the HRMS and airline portals.
8. Track and reconcile credit card transactions related to administrative and travel expenses.
9. Provide support to HR & Finance functions, including training programs, cheque releases, and related initiatives.
10. Assist management-level employees with secretarial and administrative support, ensuring timeliness and confidentiality.
11. Prepare MIS and reporting – monthly travel MIS reports (spend analysis, usage trends, savings achieved).

Qualifications & Experience

• Graduate; degree/diploma in Travel or Business Administration preferred.
• 5–6 years of experience in administration and travel desk management, with hands‑on use of airline and travel portals.
• Strong knowledge of travel industry processes, including visas, hotel bookings, and travel insurance.
• Proficiency in MS Office, HRMS systems, and online booking platforms.

Skills & Attributes

• Strong communication skills (verbal and written) are a pre‑requisite.
• Proficiency in MS Office and travel portals.
• Good negotiation and vendor management skills to ensure cost‑effectiveness.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Attention to detail and accuracy in record‑keeping and MIS reporting.
• Interpersonal skills for working effectively with employees, management, and external partners.
• Ability to work independently, take ownership, and deliver end‑to‑end solutions.