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Product Owner

Location: Cape Town, South Africa, Office Based

Contract: Permanent, Full-Time

Salary: R540,000 - R660,000 per annum

About Protect Group

Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in 2016, the company has rapidly grown to serve over 100's of business partners across 75+ countries with a presence in 12 global offices.

Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, presenting products and providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs.

'Protect People’ are individuals bursting with talent, ambition, drive and loyalty. You will care passionately about what you do and will be able to play a part in the continued growth of a business that is disrupting global industries and major brands across the transportation, travel, hospitality, events and financial services sectors.

The Role

We’re seeking a delivery-focused Product Owner to join our growing team in Cape Town. Reporting to the Senior Product Manager, you will work closely with internal stakeholders and development teams to turn strategic ideas into fully executed product releases. You’ll act as the voice of the customer, ensuring that what we build brings real value to our partners and their customers.

You'll manage the product backlog, write detailed user stories, and help shape features that improve our Refund Protect and Protect Plus offerings, while supporting the broader Protect Marketplace roadmap.

Key Responsibilities

• Own the Backlog: Translate high-level strategy and initiatives into user stories, tickets, and priorities for development teams.
• Define Requirements: Write clear, actionable user stories and acceptance criteria in collaboration with stakeholders and developers.
• Sprint Planning & Agile Delivery: Lead backlog refinement, sprint planning, and retrospectives, ensuring teams remain aligned and focused.
• Stakeholder Alignment: Gather input from commercial, support, and tech teams to prioritise product features based on impact and feasibility.
• User-Centric Focus: Represent the customer perspective to ensure product increments truly meet user needs and deliver tangible value.
• Documentation & Process: Maintain product playbooks and documentation, using a “why-first” approach to decision-making.
• Compliance Awareness: Work with internal teams to ensure new features meet relevant data and regulatory requirements.
• Continuous Improvement: Use analytics, user feedback, and testing to iterate quickly, learn fast, and continuously enhance product outcomes.

Key Qualifications & Experience

• Experience: 3+ years in a Product Owner, Product Manager, or delivery-focused role, ideally in SaaS or digital product environments.
• Agile Expertise: Practical knowledge of Scrum or Kanban; strong understanding of Agile principles and ceremonies.
• Analytical Mindset: Confident using data to inform priorities and track success metrics.
• Technical Fluency: Comfortable collaborating with developers; basic understanding of APIs and integration concepts.
• Problem Solver: Curious, logical thinker who challenges assumptions and thrives on improving processes and products.
• Collaboration & Communication: Effective communicator who works well across design, tech, commercial, and operations teams.
• Tools (Desirable): Familiarity with Jira, Miro, Figma, Google Workspace, and Slack is a plus.

Why Join Protect Group?

• Competitive salary with benefits like a company MacBook.
• Global exposure through client engagement and potential travel opportunities.
• Career growth in a fast-paced, tech-driven company.
• Impactful work shaping customer experience solutions worldwide.

How to Apply

We seek ambitious, high-performers eager to make a mark. If this role matches your skills and goals, please submit your CV and a brief statement on how you’ll drive Protect Group’s success.

Join us to innovate and deliver exceptional solutions!