HR Officer (Fintech/Payments)

Black Pen Recruitment; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A high-growth fintech company is looking for an HR Officer to manage recruitment processes and coordinate key people operations activities. This role will adapt as the company scales, leading aspects like onboarding and employee experience. Ideal candidates will have a degree in HR or related field, along with experience in HR administration and supporting teams. You'll thrive in a mission-driven environment that values growth and offers competitive compensation.

Benefits

Mission-Driven Work

Startup environment with massive growth

Competitive Compensation

Qualifications

• 1-3 years experience in HR/People Ops if no formal qualification.
• Experience coordinating interviews and managing candidate communication.
• Experience supporting executives or teams with admin.

Responsibilities

• Manage end-to-end recruitment for all roles.
• Maintain HR records and oversee onboarding admin.
• Support executives with calendar management and travel arrangements.

Skills

Highly organised

People management

Strong relationship-building skills

High level of diplomacy

Discretion and confidentiality

Education

Diploma or Degree in HR or related field

Equivalent experience in HR/People Ops

Job description

Our client is a high-growth fintech company building the next generation of payment infrastructure across Africa. Their mission is to make money movement seamless, inclusive, and scalable across borders. They operate at the intersection of financial innovation and real-world impact, empowering businesses and consumers with tools to thrive in a rapidly digitizing economy.

Role Overview

The HR Officer will support and enable the growth of the business by managing efficient recruitment processes, coordinating key people operations activities, and providing executive administrative support. As the company scales, this role will evolve into a broader People Function, leading core HR capabilities such as onboarding, employee experience, culture, and organisational development.

Job Type

Full-time

Location

Cape Town

Workplace

Hybrid

Requirements

• Diploma or Degree in HR, Psychology, Industrial Psychology, Human Resource Management, Organisational Development, or related field
• OR equivalent experience (1-3 years) in HR/People Ops if no formal qualification
• Experience coordinating interviews, managing candidate communication, or handling HR admin
• Exposure to onboarding processes
• Experience supporting executives or teams with admin
• Highly organised
• People management and strong relationship‑building skills
• High level of diplomacy, discretion, and confidentiality

Responsibilities

Recruitment and Onboarding

• Manage end‑to‑end recruitment for all roles (sourcing, screening, interviews, offers).
• Maintain the recruitment tracker and proactively drive the hiring pipeline.
• Source candidates via LinkedIn, job boards, referrals, and talent communities (e.g. manage and work with 3rd party recruitment agencies to ensure successful placement).
• Coordinate interview scheduling and communication with candidates.
• Work with legal team to prepare offer letters, contracts, and pre‑employment documentation.
• Conduct reference and background checks.
• Provide recommendations on process/system/tool improvements to streamline hiring/HR processes.

HR Administration & Compliance

• Maintain all HR records, employee files, contracts, and templates.
• Oversee onboarding admin (IT setup coordination, welcome packs, first‑day checklist).
• Manage leave and attendance records.
• Ensure compliance with labour law and internal policies.

Executive Assistant / Business Support

• Support executives with calendar management, meeting coordination, and travel arrangements.
• Prepare meeting minutes, follow‑ups, and basic reporting.
• Assist with general office administration where needed.

People Support

• Act as a point of contact for day‑to‑day employee questions.
• Coordinate HR‑related communications and announcements.
• Help organise internal events, celebrations, and team‑building sessions.

Future Growth and Opportunity

People Strategy

• Provide input into defining and implementing the People & Culture Strategy.
• Develop the Employee Value Proposition (EVP).
• Support leadership on org. structure, workforce planning, and succession planning.

Talent Acquisition & Workforce Planning

• Build recruitment frameworks, scorecards, and structured interview systems.
• Lead employer branding initiatives to attract high‑quality talent.
• Employee Lifecycle Ownership.
• Build and refine onboarding experience.
• Develop performance management frameworks.
• Oversee learning and development.
• Manage retention, engagement, and culture initiatives.

People Operations & Policy Development

• Develop HR policies, procedures, and systems.
• Implement HRIS or ATS solutions.
• Manage compensation, benefits, and salary benchmarking.

Benefits

• Mission‑Driven Work: The opportunity to work on solving cross‑border payments in Africa.
• A startup environment with massive growth: High pace, high growth where your work directly shapes and impacts the company.
• Competitive Compensation: A salary package that matches your expertise and the market rate.