Supply Chain Management à Émirats arabes unis

My client based in Cape Town (North) is currently sourcing for a Product Specialist to join them on a permanent basis.

Agricultural Industry / Onsite / Cape Town / Drivers License / Own Transport / Fully Bilingual

We have an exciting opportunity for a Product Specialist. This role is a support role that services clients in the agriculture industry reporting to the IT & Support Manager.

The Product Specialist supports bespoke software solutions both onsite & remotely and liaises with other internal stakeholders/departments as needed to solve any issues that may arise. The ideal candidate displays resilience under pressure, advocates for customer success, and has mastered managing, operating, and driving help desk calls (both assigned and created by them).

• Support bespoke software products (remote first / onsite when needed)
• Manage daily operations and administration of SQL-rich environments (including scripting)
• Liaise with external customers and internal stakeholders
• Own assigned calls from start to finish, involving inter-departmental liaising and following escalation policies
• Maintain Help Desk administration by updating all calls daily to ensure timely and effective client service
• Log, update, chase, and escalate calls within acceptable timeframes
• Conduct ad hoc software testing before pushing updates to clients
• Support new products, upgrades, and releases, including deployment
• Perform product installations and upgrades
• Train clients on various software products as required

• At least 2 years of experience scripting and administrating Microsoft SQL Express, SQL Server, and SQL (required)
• Help Desk administration experience (call logging, managing calls, driving calls to closure, understanding call/ticket lifecycle, ITIL exposure) (required)
• Proficiency in Microsoft Office applications (required)
• Valid driver's license and own reliable transport, as travel may be required for training and implementations
• A company vehicle will be provided when available (preferred)
• Experience in the fruit or meat industry is highly beneficial
• Experience with handheld/mobile scanners and related software/hardware (beneficial)
• Graduate qualification in Logistics, Supply Chain Management, or Industrial Engineering

• SQL
• ITIL
• Help Desk Support

• 2 to 5 years

• Grade 12 / Matric

If you meet these requirements and would like to apply, please send your CV to [Email Address Removed].