Retail Store jobs in Mexico

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Dermalogica is recruiting an ambitious and driven individual for the exiting role of Area Operations Manager.

The purpose of this role is teffectively manage and support a portfoliof stores within the Dermalogica retail department with all operational duties. Liaise with consumers, clients and suppliers. Actively visit Dermalogica stores tensure and drive performance, operational compliance and consistency.

• Store expenses and budget management
• Prepare and submit POs and conduct invoicing process for stores
• Source and purchase required items for stores within budget
• Manage store expenses within budget and ensure payments are submitted timeously

• Ensure execution of planned activations, launches and promotions in Dermalogica stores
• Display and merchandising items reaches stores timeously
• Execution of planned activities are timeous and targets are met.
• Assist with the marketing events

• Conduct merchandising audits and ensure consistent brand image across stores in line with brand guidelines

• Manage in-store inventory ensuring accurate stock reporting and minimal variances
• Conduct independent stock counts
• Consolidate variance reports and investigate variances
• Manage stock returns from stores
• Manage and report on stock expiries
• Consolidate and process stock orders

• Systems reporting as required; Ensure revenue balancing across inventory and sales systems and ensure it is in line with the store report
• Reconcile and manage store cashup and banking, submit report tfinance
• Reconcile, consolidate and submit store reports
• Point of Sales : Ensure POS system is set up, accurate and maintained; Ensure store staff are trained on POS system

• Assist Head of Retail Operations with administration duties, communication and rollouts for the division
• Plan and execute travel arrangements for the retail division

• Ensure store items are purchased timeously and within budget
• Set up and merchandise store ensuring new stores and refurbishments are fully set-up and operational upon opening
• Ensure store compliance

• Complete store visit checklists and input feedback inthe retail scorecard
• Provide feedback driving standards of excellence and consistency
• Meet with and manage relationships with the relevant Beauty Managers and centre management

• Audit service levels
• Resolve escalated customer complaints
• Manage mystery shopper process and reporting

• Manage store leads within the Dermalogica Concept Stores
• Manage retail staff in conjunction with Beauty Managers
• Manage KPIs, PDPs and touchpoints with your team
• IR and compliance : Manage performance and IR Matters with the support of HR; Health and safety representative for stores; support HR with labour department compliance requirements

• Recruitment : Facilitate and assess candidates as part of the recruitment process. Recruit for store roles with the support of HR.
• Sign off on final candidates with Beauty managers in retail stores
• Mange and conduct onboarding for new store employees and ensure they have the necessary onboarding and training material

• Ensure store cover according trostering guidelines
• Manage team’s leave and store cover
• Manger promotor roster and hours

• Leading and Supervising
• Working with People
• Analysing
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial thinking

• 3 years relevant experience including retail operations
• Ideally 2 Year Health and Skin Care diploma (qualified skin care therapist) or skin care background
• 3 years previous management role
• Proven track record in leading teams and achieving sales targets in a retail environment
• Working knowledge of MS Office (Excel / PowerPoint)
• Ability tmanage and use POS (Point of sales) system
• Valid driver’s license and own transport, ability tcommute
• Sales / Retail / Business Development jobs