Shop Assistant Cashier

Clicks Group; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail company in Pretoria is seeking a candidate for a role focused on achieving service excellence through effective point of sale operations and customer engagement. The ideal candidate should possess a Grade 12 qualification, retail experience, and strong customer service skills. This role contributes to maintaining high service standards and promoting loyalty programs. A positive attitude and good communication skills are essential.

Responsibilities

• Efficiently execute all operational activities at the point of sale.
• Maintain high levels of accuracy when scanning merchandise.
• Promote the Clicks' clubcard and enroll new members.
• Deliver superior customer service as a brand ambassador.
• Maintain merchandising and housekeeping duties according to standards.

Skills

Basic maths calculations

Retail/FMCG background

Understanding of stock management procedures

Knowledge of customer service excellence

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Maths 50% at Grade 12 level

English 50% at Grade 12 level

Job description

About Our Company Clicks Group

Introduction: To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and enroll new clubcard members to achieve the clubcard participation targets.
• To make customers aware of promotions to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events to provide correct information to customers at all times.

Qualifications

• Basic maths calculations.
• Retail/FMCG background and understanding of merchandising and promotions principles.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.
• Planning and organising skills.
• Problem‑solving skills.
• Strong customer orientation.
• Good communication skills.
• Computer literacy.
• Numeracy skills.

Competencies

• Relating and networking.
• Following instructions and procedures.
• Delivering results and meeting customer expectations.
• Working with people.
• Persuading and influencing.
• Planning and organising.
• Coping with pressures and setbacks.

Experience

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment.

Education

• Essential: Grade 12.
• Desirable: Maths 50% and English 50% at Grade 12 level.