Shop Assistant / Cashier - X1 Clicks Doringkloof

Clicks Group Limited; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail company is seeking a customer service representative in Centurion. The role involves delivering excellent customer service, managing point of sale activities, and maintaining merchandising standards. Ideal candidates should have a retail background and skills in customer orientation. This position is permanent and offers an opportunity to contribute to a positive shopping experience.

Qualifications

• Desirable: experience in a customer facing role within a retail / FMCG store operations environment.

Responsibilities

• To deliver service excellence through efficient customer service.
• To maintain high levels of accuracy when scanning merchandise.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard.
• To deliver superior customer service as a brand ambassador.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Education

Maths 50% and English 50% at Grade 12 level

Job description

Position summary

Listing reference : click_

Listing status : Online

Apply by : 17 November

Industry :

Wholesale & Retail Trade

Job category :

FMCG, Retail, Wholesale and Supply Chain

Location : Centurion

Contract : Permanent

EE position : Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives

To efficiently execute all operational activities at the point of sale in a timely and efficient manner.

To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.

To ensure the safe handling of cash at all times.

To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.

To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".

To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.

To efficiently execute and maintain merchandising and general housekeeping duties according to store and visual merchandise standards.

To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.

To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

Basic maths calculations

Retail / FMCG background and understanding of merchandising and promotions principles

Understanding of stock management procedures

Knowledge of customer service excellence

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Planning and Organising

Coping with Pressures and Setbacks

Experience

Desirable : experience in a customer facing role within a retail / FMCG store operations environment

Education

Desirable : Maths 50% and English 50% at Grade 12 level