Shop Assistant / Cashier - X1 Clicks Parkrand

Clicks Group Limited; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A retail company in South Africa is seeking a dedicated individual for customer service excellence in store operations. The role involves delivering top-notch service at the point of sale, promoting clubcard memberships, and ensuring effective merchandising. Ideal candidates will have a retail/FMCG background, strong customer orientation, and skills in planning and organization. This is a permanent position based in Boksburg.

Qualifications

• Desirable experience in a customer facing role within a retail/FMCG store operations environment.

Responsibilities

• Deliver service excellence through efficient customer service.
• Execute all operational activities at the point of sale.
• Manage cash safely and efficiently.
• Promote Clicks' clubcard to customers.
• Maintain high levels of accuracy in transactions.
• Ensure effective merchandising and store standards.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Delivering Results and Meeting Customer Expectations

Education

Maths 50% and English 50% at Grade 12 level

Job description

Position summary

Industry : FMCG & Supply Management

Job category : FMCG, Retail, Wholesale and Supply Chain

Location : Boksburg

Contract : Permanent

EE position : Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives :

To efficiently execute all operational activities at the point of sale in a timely and efficient manner.

To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.

To ensure the safe handling of cash at all times.

To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.

To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".

To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.

To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.

To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.

To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge :

Basic maths calculations

Retail / FMCG background and understanding of merchandising and promotions principles

Understanding of stock management procedures

Knowledge of customer service excellence

Skills :

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Planning and Organising

Coping with Pressures and Setbacks

Experience :

Desirable : experience in a customer facing role within a retail / FMCG store operations environment

Education :

Desirable : Maths 50% and English 50% at Grade 12 level

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