Corporate Store Manager

Clicks Group Limited; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading retail company in Johannesburg is seeking a Store Manager to oversee operational and citizen management in their stores. The ideal candidate will have a minimum of 2 years' experience in retail management and possess strong customer service and financial skills. Responsibilities include managing staff schedules, resolving customer complaints, and ensuring store standards are met. This is an excellent opportunity for someone who thrives in a dynamic environment and can manage multiple priorities.

Qualifications

• Minimum 2 years' experience in a store management role within retail/FMCG.
• Experience with budgets, profit and loss statements, and financial ratios.

Responsibilities

• Oversee the operational and citizen management of stores.
• Resolve customer complaints and manage citizen onboarding.
• Ensure store presentation aligns with company standards.

Skills

Exceptional communication skills

Financial management experience

Organised and systematic

Detail orientated

Computer Literate

Basic math and money handling skills

Able to manage multiple stores

Education

Grade 12

Business and Retail Management Diploma

Job description

About our company

Clicks Group Introduction: It is the role of the Store Manager to oversee the Operational and Citizen management of stores.

Guest Focus

• Be able to demonstrate the "Sorbet Way" and instil this focus on your team, when dealing with our guests.
• Resolve customer complaints within 24 hours.
• Understand and be able to advise guests on all treatments in the menu.
• Actively promote and up / cross sell treatments.
• Handle guest questions and concerns in a professional and accurate manner.
• Answer calls in a friendly professional manner.
• Ensure that the scheduler is well planned to accommodate guests as effective as possible.

Citizen Focus

• On-board new citizens in the store and mentor them on the Sorbet way (culture).
• Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus).
• Manage citizens work schedule / rosters.
• Coordinate citizen training schedules and bookings.
• Communicate any staff / guest problems that need attention to the Area Manager of the store.
• Manage Disciplinary procedures and performance management with each citizen.
• Drive individual targets per citizen with one on ones.

Operational Focus

• Understands the benefits of the Sorbet Loyalty Program, and is able to train the team and drive focus on the program with all citizens in store and drive loyalty sign ups in the store.
• Ensure that the store merchandising and general presentation is maintained according to Sorbet standards.
• Manage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check).
• Manage stock receiving procedures as per Sorbet Franchise Systems Manual.
• Responsible for checking that stock has been captured accurately on ESP by FDC's.
• Assist with administrative accurate invoice filing and controls.
• Manage cash takings, check cash-ups for accuracy and ensure daily banking or twice a week banking – store dependant.

Reporting

• Submit talk show / team meeting agendas and feedback to relevant Area Manager.
• Submit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payroll.
• Submit all relevant RS data to area managers monthly for accurate payroll.
• Pulling of weekly sales figures to manage stores progress to monthly budget.

Marketing

• Communicate and ensure implementation of all national marketing and advertising campaigns at store level.
• Making sure citizens are aware of all campaigns.
• Collateral is displayed and implemented.
• Citizens are trained and able to sell / market the campaign.

Key Competencies

• Computer Literate.
• Exceptional communication skills (spoken, telephonic and written).
• Organised and systematic.
• Detail orientated.
• Must possess an aptitude for basic math and money handling skills.
• Punctual.
• Able to function under pressure in a fast-moving environment.
• Able to manage multiple stores.
• Self-directed and able to work independently.

Minimum Requirements

• Experience: Minimum 2 years' experience in a store management role within a retail / FMCG store operations environment.
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.).

Education

• Mandatory / Grade 12 (essential).
• Business and Retail Management Diploma (desirable).