Shop Assistant Cashier X1

Clicks Group Limited; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading health and beauty retailer seeks a team member to enhance customer experiences through effective service at the point of sale. This role requires strong customer orientation, planning skills, and an understanding of retail operations and promotions. Ideal candidates will have a Grade 12 qualification and a passion for retail. Join us to make every customer feel good about their purchase in Pretoria.

Qualifications

• Understanding of stock management procedures.
• Retail / FMCG background and understanding of promotions principles.
• Knowledge of customer service excellence.

Responsibilities

• Deliver superior customer service as a brand ambassador.
• Execute and maintain merchandising according to standards.
• Support the Group's vision in health and beauty retail.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Job description

Listing reference

• Listing status : OnlineApply by : 1 October
• Position summary: Industry : Wholesale & Retail Trade
  Job category : FMCG, Retail, Wholesale and Supply Chain
  Location : Pretoria
  Contract : Permanent
  EE position : Yes

About our company

Clicks Group. Introduction: To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

• Job Objectives: To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".

Responsibilities

To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards. To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values. To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Basic maths calculations
• Retail / FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

• Essential:
  • Relating and networking
  • Following instructions and procedures
  • Delivering results and meeting customer expectations
• Desirable:
  • Working with people
  • Persuading and influencing
  • Planning and organising
  • Coping with pressures and setbacks

Experience

• Desirable: experience in a customer facing role within a retail / FMCG store operations environment

Education

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level