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IT Desktop Support
Job summary
A global IT services provider in KwaZulu-Natal is seeking a Desktop Support Technician to assist users with their desktops, laptops, and mobile devices. The ideal candidate should have a Bachelor’s degree in Computer Science or relevant field and 1+ year of experience in IT roles. Responsibilities include providing first-level support, troubleshooting various hardware and software issues, and maintaining IT asset inventory. This positions offers flexible scheduling and requirements for on-site support.
Qualifications
- 1+ year of experience in desktop support or IT technician role.
- Strong knowledge of Windows OS and basic networking concepts.
- Excellent communication and interpersonal skills.
Responsibilities
- Provide first- and second-level support for desktops, laptops, and mobile devices.
- Install, upgrade, and maintain operating systems and software applications.
- Troubleshoot hardware, software, and peripheral issues.
Skills
Education
Tools
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
- Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
- Respond to service requests and incidents via ticketing system, phone, or in-person.
- Install, upgrade, and maintain operating systems (Windows / macOS / Linux) and software applications.
- Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
- Set up and configure new employee workstations, including user accounts and permissions.
- Maintain asset inventory and ensure accurate documentation of IT equipment.
- Assist with onboarding / offboarding of employees from a technical perspective.
- Support remote users with VPN, remote desktop, and connectivity issues.
- Collaborate with other IT teams on escalated issues or project-related tasks.
- Follow security protocols and assist with antivirus, patching, and data protection policies.
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
1+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.
Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified : Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).
On-site support may be required.
Occasional lifting of equipment (up to 25 lbs).
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.