Online jobs in South Africa

Overview We are seeking an elite Online Chatting Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at upselling digital products and services. This is a remote position offering a competitive fixed rate plus commission.

• Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.
• Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
• Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
• Maintain detailed records of conversations and transactions in CRM systems.
• Collaborate with team members to optimize chat strategies and share best practices.
• Uphold the highest standards of professionalism and confidentiality at all times.

• Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
• Exceptional written communication skills and the ability to multitask across multiple chat sessions.
• High emotional intelligence and a genuine passion for customer engagement and satisfaction.
• Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
• Track record of meeting or exceeding sales targets in a fast-paced environment.
• Familiarity with CRM tools and online chat software.
• Ability to work independently and as part of a remote team.

• Fixed base rate plus commission on upsells and conversions.
• Opportunities for advancement and performance-based bonuses.

• Work remotely with flexible scheduling options.
• Represent high-profile content creators and help grow their online communities.
• Be part of a dynamic, supportive team that values innovation and results.
• Access to ongoing training and professional development.

If you are a motivated customer support or sales professional with a passion for online engagement and upselling, we want to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience.