Client Support Specialist Remote

Vortala; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing digital marketing leader is seeking a Client Support Specialist to assist North American clients with website support. Responsibilities include answering client queries, troubleshooting issues, and advising on digital marketing methods. The role offers flexible, family-friendly hours, and is fully remote, allowing you to work from your home office. Ideal candidates will possess strong communication skills and a passion for client satisfaction. Join a team committed to ongoing personal and professional development.

Benefits

Flexible hours

Ongoing training and development

Work from home

Qualifications

• Experience in direct client service via phone and email.
• Ability to troubleshoot technical issues promptly.
• Knowledge of SEO and social media basics.

Responsibilities

• Answer incoming support calls, emails, and chats from clients.
• Troubleshoot and resolve customer requests professionally.
• Advise clients on digital marketing methods.
• Coordinate with internal teams for client requests.

Skills

Positive phone manner

Client service experience

Written communication skills

Verbal communication skills

Basic HTML skills

Photoshop skills

Digital marketing skills

Organizational skills

Time management skills

Job description

IntroductionFamily-Friendly Hours & Work from HomeFast-Growing Digital Marketing LeaderIn , Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet.

Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide.

Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy. Our core values are Trust, Service and Innovation.

Our team culture is based on practicing an Outward Mindset which is the simple idea that, "our success is a by-product of helping others succeed." As a Client Support Specialist, you'll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients' online marketing efforts.

To keep pace with the ever-changing digital landscape, you'll be provided with ongoing training and development opportunities. Reporting to the Team Leader – Client Support, you'll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.

Responsibilities

• Answering incoming support calls, email and chat from live clients regarding their website and plan type service
• Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
• Advising live clients on new digital marketing methods to maximize site performance
• Coordinating with internal teams to complete client requests

Desired Experience & Qualifications

• An upbeat, positive phone manner that exudes confidence and trust to our clients
• Direct client service experience (via phone and email) and a passion for providing exceptional service
• Superior written and verbal communication skills
• Basic HTML skills
• Basic Photoshop skills
• Basic digital marketing skills (including SEO and social media)
• Excellent organizational and time management skills
• Experience in the health profession and working with doctors is desirable but not essential.

Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT / EST (3pm-11pm SAST).

Interested?

Our mantra is, "the company can only grow as fast as its people."

This means we're committed to your ongoing personal and professional development including weekly individual and team development activities.

This is a full-time position with flexible, family-friendly hours.

You'll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools.

Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave.

Ready for a new challenge with a company that cares deeply about you and your development?

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