Key Account Manager - Online Payments | Durban

Salesworx Recruitment Ltd; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading fintech company is in search of an experienced Key Account Manager to drive merchant growth and ensure effective payment solutions. This role requires a strong background in sales and customer success, specifically within the fintech and retail sectors. Responsibilities include managing merchant relationships, driving revenue growth, and implementing strategies to reactivate under-performing merchants. The ideal candidate will possess excellent business acumen and will thrive in a remote work environment, with preference for residents along the Durban North Coast.

Qualifications

• Solid experience in sales, customer success and marketing.
• Fintech experience preferred.
• Ability to interact with merchants effectively.
• Familiarity with local retail/business offerings.
• Experience working cross-functionally.

Responsibilities

• Own new merchants post-onboarding and set up channels.
• Manage merchant migration to paid plans.
• Identify upsell and cross-sell opportunities.
• Conduct quarterly business reviews for top merchants.
• Report weekly growth activity and product uptake.

Skills

Sales experience

Customer success

Strong business acumen

Understanding of payment products

Ability to work remotely

Strategic thinking

Proactive and responsive

Fluent in CRM tools

Tools

Zoho

QuickSights

Campaign Manager

Job description

Key Account Manager - Online Payments | Durban

Location : KwaZulu-Natal, Durban (Deadline : December 25)

Job Description

We're a South African fintech company pioneering the future of payments.

We build products that make payments personal and rewarding for both customers and merchants.

Our client is looking for an experienced Key Account Manager / Merchant Growth Manager with demonstrated sales, customer success, and marketing experience at an intermediate level.

Previous experience in hospitality / retail, fintech and corporate space is an advantage.

Responsibilities

• Own new merchants post-onboarding from the Merchant Acquisition Specialist.
• Set up QR placements, acquiring channels (POS, PED, eCommerce) and ensure collateral is live and functional.
• Define activation objectives and deploy relevant tools (vouchers, consumer incentives, capital pre-qualification).
• Manage migration of merchants from the free Basic plan to the paid Engagement Plan and grant access to loyalty and insight tools.
• Identify upsell and cross-sell opportunities within the product stack to drive revenue, repeat usage, and customer value.
• Tailor strategies for merchant verticals, performance, and seasonality (campaigns, bundles, incentives, paid plan migration).
• Re-activate dormant or under-performing merchants.
• Build deep relationships with store owners, managers, and operational staff; conduct quarterly business reviews (QBRs) for top merchants with data-driven insights.
• Serve as single point of commercial escalation and accountability for your portfolio.
• Collaborate with Regional Growth Activators for aligned merchant campaigns, and with Operations / Product teams to resolve onboarding issues or feature requests.
• Maintain merchant notes, next steps in QuickSights and Zoho; report weekly growth activity and product uptake.
• Forecast monthly growth targets by account and flag churn risks for intervention.
• Work remotely; occasional travel to chosen locations (e.g., Durban North Coast).
• Preference for candidates residing in Umhlanga, Ballito, La Lucia.

Requirements

• Solid experience in sales, customer success and marketing.
• Fintech experience preferred.
• Strong business acumen and experience with payment products.
• Ability to interact with merchants and knowledge of the retail / hospitality industry.
• Familiar with local retail / business offerings.
• Ability to work remotely and drive online participation.
• Commercially strategic – always thinking of growth.
• Trusted advisor mindset to merchants.
• Accountable and performance driven.
• Comfortable working cross-functionally with marketing, product and ops.
• Proactive and responsive.
• Fluent in reporting tools and CRM tracking tools (Zoho, Campaign Manager, QuickSights).
• Candidate must reside on the Durban North Coast (Umhlanga, Ballito, La Lucia).

Additional Information

This company is a remote-working organisation; on occasion, employees might be required to meet at a chosen location.