Dealer Support Consultant Randburg, Gauteng

Autotrader Podcast, Sa; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service provider based in Johannesburg seeks a Customer Service Expert to optimize dealer profiles and address customer inquiries. The ideal candidate will possess excellent communication skills, a knack for detail, and at least two years of customer support experience. We're looking for someone who can work independently, handle pressure, and is proficient in MS Office. Join us to contribute to our vision of creating world-class solutions.

Responsibilities

• Oversee and optimize dealer profiles for visibility and effectiveness.
• Regularly update dealer profiles to maintain accuracy.
• Analyze market trends to recommend stocking strategies.
• Address customer inquiries promptly.
• Assist with invoice-related queries.
• Ensure tasks meet performance standards.

Skills

Detail oriented

Excellent communication skills (verbal and written)

Telephone etiquette

Ability to work independently and in a team

Ability to work under pressure

Ability to multitask

Customer service skills

Fully computer literate

Excellent MS Office / Google Docs skills

Education

Matric / Grade 12

Minimum 2 years' experience in Admin and Customer Support

Job description

Are you an expert in providing excellent customer service, and you have your own then you might want to join our team.

Responsibilities

• Oversee and optimize each dealer's Autotrader profile to maximize visibility and effectiveness; ensure that the dealers' profiles are kept updated.
• Regularly update dealer profiles to maintain accuracy and relevance.
• Analyse market trends and demand data to recommend effective stocking strategies for commercial vehicles.
• Address customer inquiries promptly to maintain high levels of service excellence and satisfaction.
• Assist with any invoice-related queries.
• Ensure all tasks are performed within agreed service levels to consistently meet performance standards.

Skills

• Detail oriented
• Excellent communication skills both verbal and written
• Excellent application of telephone etiquette
• Ability to work independently and within a team
• Ability to work under pressure
• Ability to multitask
• Customer service skills – handling difficult conversations, building rapport with people, etc.
• Fully computer literate – ability to navigate different online platforms, solid use and understanding of web / online tools / sites etc.
• Excellent MS office / Google doc skills

Education & Experience

• Matric / Grade 12
• Minimum of 2 years' experience: Admin and Customer Support

If you have a vision and are passionate about the same things we are, we'd love to meet you!

At AutoTrader, we put much effort into creating an environment that will produce world‑class solutions.

We allow team members to take ownership of their work and see it through from beginning to end whilst drawing on the team's collective experience.

As a team, we discuss problems, brainstorm, and settle on the best solution. Based in Randburg, Johannesburg, we are affiliated with the global OLX organization. We are always on the lookout for ambitious and passionate people to join our team.