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Select how often (in days) to receive an alert : SAP Support Analyst Date : Apr 3, Location : Johannesburg, Gauteng, ZA Company : Hatch Requisition ID : Job Category : Information Technology Location : Johannesburg, Gauteng, South Africa Join a company that is passionately committed to the pursuit of a better world through positive change.

With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10, colleagues in countries tirelessly work toward bettering the industries in which we operate.

Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional?

We look forward to hearing from you.

As part of our Shared Services group, we support the business in achieving their goals through a range of strong technical capabilities.

We ensure delivery of services through the skills of our people, methodologies, and systems.

Hatch is currently seeking a highly motivated SAP Support Analyst to join the Digital group in Johannesburg, SA .

Digital solutions have become a key component of the strategic direction and vision of today's modern organizations.

Hatch is at the forefront of successfully implementing emerging digital services into our clients' projects and operations that can unlock a step change in their performance.Join our diverse team and award-winning culture and be part of our clients' digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce.

This journey will lead to improved project outcomes, leveraging the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.

Summary The SAP Support Analyst supports the Hatch Project Management process, which is mainly comprised of the SAP PS (Project Systems) and HCM Timesheets modules, as well as other non-SAP solutions (Omega PIMS module).

The Support Analyst will play an important role in user support, with the responsibility to assist users, troubleshoot, and ensure that users can manage their engagements efficiently.

They are responsible for problem ownership and resolution, combined with superior customer satisfaction and service level attainment for any support requests.The Support Analyst interacts directly with end users to help them troubleshoot and resolve technical problems.

They assume full ownership of the support request, ensuring it is resolved in a timely manner or escalated appropriately to other support analysts, IT, the Functional team, or Functional Support for review and input.The Support Analyst will support users on every continent and must be flexible regarding working hours, frequently overlapping North American or Australian time zones.

Responsibilities Manage, support, coordinate, and resolve issues relating to the Project Management lifecycle, including SAP applications (Project Systems and Timesheet Processing) and non-SAP applications.

Provide first-level support by identifying and resolving system problems and assisting end users as required.

Serve as contact between service desk, ICT, other administrators, functional support, users, and the SAP team who provide third-level support and implement enhancements and new solutions.

Responsible for problem management activities such as issue resolution and root cause analysis, combined with superior customer satisfaction.

Work on and close out tickets in the Hatch Zendesk System, while adhering to SLAs, standards, and processes for systems at Hatch.

Manage your assigned ticket queue, and escalate any issues as required.

Identify and document proactive solutions for recurring issues.

Monitor integrations with external systems.

Assist with system testing, training, and documentation.

Maintain current knowledge of relevant technologies as assigned.

Qualifications Skills, Education, and Experience BA or BSc degree in Business or Business and Computer Science / Information Systems or equivalent Business and Project Management / Project Cost Control application experience.

3+ years of hands-on experience using or supporting a Project Management / Project Cost Control application.

Understanding of concepts surrounding project cost control.

Experience in ticket / issue resolution and best practice approaches to user support.

Excellent problem-solving / analytical skills and attention to detail.

Strong written and verbal communication skills, excellent interpersonal skills, and customer focus.

Results-oriented, self-starter, capable of working independently and within a team environment to meet deadlines with minimal supervision.

Flexible and able to adapt to changing circumstances or requirements.

Demonstrated ability to learn new concepts.

Ability to effectively interface with staff at all organizational levels.

Nice to Have 3 years of experience with the SAP PS (Project Systems) module.

Exposure to the following SAP Areas : Finance, Timesheets (CATS), Resource Related Billing, and Results Analysis.

Understand EPCM / Professional Services project-related business processes.

Collaborate on exciting projects to develop innovative solutions.

Don't meet every single requirement?

You don't need to.

At Hatch, we are building a diverse, inclusive workplace that fosters innovation.

If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve.

Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, or any other protected status.

If you have any accommodation requirements, please let us know.

We'll do our best to meet your needs in accordance with applicable local legislation.

In order to consider any application for employment, we will have to process your personal information.

A law, known as the Protection of Personal Information Act, 4 of (POPIA), provides that when one processes another's personal information, such collection, retention, dissemination, and use of that person's personal information must be done in a lawful and transparent manner.

In order to give effect to this right, we are under a duty to provide you with a number of details pertaining to the processing of your personal information.

These details are housed under the Hatch HR Processing Notice which can be accessed and viewed on the Hatch website : which HR Processing Notice we request you kindly download and read.

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