Senior Property Operations Specialist

Placemakr; Dihlabeng Local Municipality; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading hospitality company is seeking a Senior Property Operations Specialist to provide operational support across properties. The role involves creating SOPs, leading training efforts, and ensuring smooth operations during transitions. Applicants should have extensive experience in project management and hospitality, with strong leadership capabilities. The position requires up to 80% travel and offers competitive pay, generous benefits, and a collaborative environment.

Benefits

Competitive Pay and Generous Stock Options

Medical, Vision & Dental Insurance

Generous Paid Time-Off Program

Paid Parental Leave

401k + 4% employer matching program

Monthly cell phone reimbursement

Qualifications

• 5+ years of relevant professional experience in hospitality, retail, operations, or project management required.
• 5+ years of leadership experience required.
• Excellent verbal and written communication skills.

Responsibilities

• Travel up to 80% of the time to support various projects.
• Execute day‑to‑day operations tasks and document processes.
• Facilitate training for property team members.

Skills

Project management

Leadership

Communication

Problem-solving

Team motivation

Education

Bachelor’s degree in business administration, management, communications, hospitality or similar field

Tools

Microsoft Suite (SharePoint, Excel, PowerPoint)

LMS

CRM

Project Management software

Job description

A bit about us

At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment‑like spaces in hand‑picked neighborhoods. Our tech‑enabled buildings create one‑of‑a‑kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non‑property team members support property execution and the evolution of other areas within our platform. They can enjoy remote‑first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi‑Fi. We believe collaboration is key, so our remote‑first teams and property leaders have biannual in‑person get‑togethers at various locations across the US.

From corporate non‑property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.

Impact You’ll Have

The Senior Property Operations Specialist plays an integral role in operational support for all properties. In addition to responsibilities for new property opening tasks and wind‑downs and the Operations Team, this individual is a leader who is responsible for creating SOPs for the team and training the team on new initiatives. The Senior Property Operations Specialist will be an operations expert and skilled trainer, able to create and improve operational initiatives and deliver effective training across our Property Operations teams along with Property Support team. They will support initiatives through creation and documentation of training materials and SOPs across the Operations organization and be an engaging facilitator of training and development content. The role will be responsible for keeping Placemakr Customer Experience standards top of mind while ensuring their operational support meets the needs of the business. The Senior Property Operations Specialist will be an integral member of Placemakr’s Operations team to ensure all operations are during transitionary periods and on‑going operations run smoothly and have clearly documented processes. They will also play an integral role in planning and facilitating both in‑person and virtual meetings with property teams and Property Support Specialists. They will support Property Support Team members throughout their projects both via Teams and in‑person during meaningful times. Your role will also serve as a greater support to the Project Managers and you will take on additional responsibilities within the projects.

What You'll Do

• Travel up to 80% of the time to serve as boots on the ground support for various projects and Property Support Team Members.
• Execute day‑to‑day operational tasks related to operations initiatives for properties and document the process.
• Demonstrate Placemakr property leadership qualities by consistently training, motivating and recognizing team members while driving accountability, consistency, and a culture of high achievement.
• Facilitate training for property team members along with Property Support and support the operations team.
• Partner with Project Managers to own aspects of the project that require operational, in‑person expertise.
• Execute on and support development of SOPs across all properties.
• Communicate effectively and frequently with on‑site and off‑site partners across the organization to ensure flawless execution on all projects.
• Utilize operational tools and reporting including but not limited to LMS, project management tools, Hubspot, Sharepoint, PowerBI, powerpoint to effectively manage operations and deliver effective communication.
• Additional duties and responsibilities, as assigned.

What It Takes

• Bachelor’s degree in business administration, management, communications, hospitality or similar field, or commensurate experience in lieu of a degree.
• 5+ years of relevant professional experience in hospitality, retail, operations, or project management required.
• 5+ years of leadership experience required.
• Previous experience effectively utilizing project management and/or operational tools to organize project plans, review data and drive results (including LMS, CRM and/or Project Management software) required.
• Previous experience with Microsoft Suite (SharePoint, Excel, PowerPoint, etc.)
• Excellent verbal and written communication skills that allow you to clearly and effectively communicate goals, issues, solutions, and wins to various levels of internal and external stakeholders.
• Strong people leadership skills and can hire, train, cultivate, develop, and lead a team in alignment with Placemakr standards and community norms.
• Unmatched interpersonal skills and can work well with leaders and team members throughout the company to execute on projects, processes and standardization.
• You lead by example, have a can‑do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support.
• Demonstrated experience effectively resolving problems with a high level of autonomy. You identify issues before they arise, elevate appropriately and resolve them in a timely manner.
• Demonstrated experience with execution and documentation of processes and regularly sharing status updates effectively.
• Ability to be self‑motivated and thrive in a fast‑paced, rapidly changing environment.
• You embody our Community Norms: You Own It. You Make It Better. You Treat People Right.

Our benefits & perks

• Competitive Pay and Generous Stock Options
• Medical, Vision & Dental Insurance with options for Flexible Spending Accounts
• Generous Paid Time‑Off Program
• Paid Parental Leave
• Paid Life Insurance
• 401k + 4% employer matching program
• Monthly cell phone reimbursement, health & wellness stipend and a generous onboarding stipend for remote employees
• Plus, discounts to stay at select Placemakr properties all over the US

Our community norms

We own it.

We make it better.

We treat people right.

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.

Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at [e-mail].

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Placemakr participates in the E‑Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E‑Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee’s Form I‑9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I‑9 and may be verified through the E‑Verify system. For more information about E‑Verify, please visit www.e‑verify.gov.

If you don’t meet 100% of the above qualifications, we still encourage you to apply!