Jobs in Pietermaritzburg, South Africa

Main job function

Key Responsibilities

• Technical Support in Project Development: Provide technical insights and input during the development stages of solar installation projects.
• Assist with accurate quoting based on site specifications, product selection, and technical requirements.

Project Preparation

• Ensure all necessary stock, equipment, and materials are prepared before the project starts.
• Oversee procurement processes and maintain accurate stock records for all ongoing projects.
• Liaise with the warehouse and logistics team to ensure timely delivery of materials to sites.

Project Management

• Manage the installation process for residential, commercial, and agricultural projects, ensuring timely and budget-friendly completion.
• Coordinate with clients and subcontractors to ensure all project specifications are met.
• Monitor project progress and report to senior management regularly.

Health and Safety Compliance

• Ensure compliance with health and safety regulations on-site, including overseeing the use of PPE and adherence to safety protocols.
• Collaborate with the Health and Safety Officer to keep site safety files updated and ensure safety measures are followed.

Quality Control

• Implement quality control measures across all projects, ensuring installations are conducted to the highest standards.
• Conduct post-installation inspections and address any workmanship issues or defects.

Client Communication and Satisfaction

• Act as the main point of contact for clients during installation projects, providing updates and addressing concerns.
• Resolve client escalations or complaints related to project execution promptly.

Budget and Cost Management

• Manage project budgets, track expenses, and report on financial performance.
• Identify cost-saving opportunities while maintaining high standards of installation quality.

Technical Support Oversight

• Oversee the technical support team responsible for handling client callouts, service calls, and troubleshooting.
• Ensure that the team responds to technical issues in a timely manner, prioritising urgent matters and minimising downtime.
• Monitor team performance, including adherence to response time targets and the resolution of technical issues.
• Address escalated support tickets and ensure prompt, satisfactory resolution of client issues.

Employee Management

• Oversee both internal and external installation teams, ensuring quality workmanship and efficient operations.
• Manage and evaluate the performance of team leaders and subcontractors, providing feedback and implementing improvements where necessary.
• Oversee and manage the daily operations of the team, including timekeeping, attendance, and work allocation.
• Conduct employee performance reviews, providing constructive feedback and guidance for professional development.
• Approve overtime requests and manage overtime allocation based on project demands and budget constraints.
• Approve leave requests, ensuring team coverage and project continuity.
• Handle any employee disputes, grievances, or disciplinary actions in consultation with the Human Resources department.

Training and Development

• Develop and implement training programs for installation teams to promote ongoing skills development and industry standards adherence.
• Stay updated on the latest solar technologies and trends, ensuring that the team is informed and trained accordingly.

Qualifications

• Minimum of 1-3 years of experience in operations management, preferably in solar, renewable energy, or electrical contracting industries.
• Proven track record of managing installation projects (residential, commercial, and agricultural).

Technical Skills

• Strong understanding of solar PV systems and electrical installations.
• Proficiency in project management tools (e.g., MS Project, Smartsheet, or similar).
• Familiarity with inventory management systems and supply chain processes.

Management Skills

• Experience in leading teams and managing personnel.
• Strong communication and problem-solving skills.
• Financial acumen with experience in budget and cost management.

Other Requirements

• Valid driver’s license and vehicle.
• Strong understanding of health and safety regulations.
• Ability to work under pressure and manage multiple projects simultaneously.

R25K-R45K