Assistant Store Manager

Ntice Sourcing Solutions; Pietermaritzburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading national retail group is looking for experienced Assistant Store Managers in Pietermaritzburg. You will manage daily operations of a key branch and ensure compliance with standards while driving sales and customer service excellence. The ideal candidate should have at least three years of supervisory experience in retail, oversee stock control, and possess excellent analytical skills. A competitive salary package with benefits is offered.

Benefits

Comprehensive benefits including medical aid

Provident fund contributions

Staff discounts

Performance-based incentives

Qualifications

• Must be a South African Citizen.
• Matric qualification is required.
• Minimum of 3 years' experience in a supervisory role.
• Experience in sales floor management, stock control, and reporting.

Responsibilities

• Support the Store Manager in sales, service, and profitability objectives.
• Manage stock control and bi-annual stock takes.
• Ensure compliance with merchandising standards and company policies.
• Oversee day-to-day store operations and staff scheduling.
• Address customer queries and complaints.

Job description

Duties & Responsibilities

Our client, a leading national retail group, is seeking experienced Assistant Store Managers to support the daily operations of several branches across the Midlands and North Coast.

Each successful candidate will take responsibility for one key branch, and multiple positions are available across the regionMidlands branchesare located in retail malls in Pietermaritzburg, Howick, and Hilton, while key North Coast branches can be found in retail malls in Ballito and UmdlotiTo be considered for this role, you must have3 years'proven experience managing a team within a retail client-facienvironment.

Your background should include overseeing teams focused on the sale of products to consumers in one or more of the following key categories : food, beverages, pharmaceuticals, home careor maintenanceThis position is ideal for a hands‑on retail manager with a passion for building and motivating teams, driving exceptional customer service, and driving operational excellence in a fast‑paced environment

Duties and Responsibilities

Support the Store Manager in achieving sales, service, and profitability objectivesOversee stock control and manage bi‑annual stock take, managing stock flow to floor, ensuring accurate ordering, replenishment, and shrinkage managementEnsure full compliance with merchandising standards, including planning, implementing, and maintaining promotional stock and displays, and adhering to all labelling, pricing, and layout requirementsEnsure smooth day‑to‑day store operations and staff schedulingAddress customer queries and complaints promptly, ensuring service excellenceOversee and support the Click & Collect (online orders) process, including queriesAssist with performance management, personal development plans, training, and HR administrationEnforce compliance with company policies, SOPs, and health and safety standards

Essential Requirements / Non‑Negotiable

Must be a South African CitizenMatricYou will need to pass an MIE check, no criminal record and clear credit ratingValid driver's license and own reliable transportMust have a minimum of 3 years' experience as a supervisorMust have a background thatincludes sales floor management and receiving, administration, cash officeMust have solid working experience that covers stock control, expense management, and reportingExcellent numerical, analytical, and communication skills.Strong attention to detail and adherence to processesFlexibility to work retail hours and travel as required

Advantageous Skills & Experience

Tertiary qualifications are highly advantageousExperience with Excel, SAP, Unisolv,SuccessFactorsor similar retail systems is preferred

Remuneration and Benefits

CTC package‑ candidates with strong and relevant experience will be offered a competitive, negotiable package to incentivise a moveComprehensive benefits, including medical aid and provident fund contributionsStaff discounts and performance‑based incentives

Desired Experience & Qualification

pharmaceuticals, home care, Support