L1 It Technician

3D5Eb509-Fa95-480E-9F5A-4313325A6580; Pietermaritzburg; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A tech services company in Pietermaritzburg is seeking a part-time L1 IT Technician for providing technical support and troubleshooting IT issues. The ideal candidate will have strong customer service skills and a basic understanding of network systems. Responsibilities include assisting users with IT-related problems, maintaining system functionality, and training users on IT tools. Relevant certifications in IT are preferred.

Qualifications

• Proficiency in troubleshooting and technical support.
• Knowledge and experience in Information Technology systems.
• Excellent customer service skills with diverse users.
• Ability to assist with training on basic IT tools.
• Strong communication and problem-solving skills.
• Basic understanding of network systems is a plus.

Responsibilities

• Provide technical support and troubleshoot hardware/software issues.
• Assist users with IT-related problems.
• Maintain system functionality.
• Assist in training users on IT tools and processes.

Skills

Troubleshooting

Technical Support

Customer Service

Communication

Problem-solving

Education

Relevant certifications or coursework in IT or related fields

Job description

Company Description

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Role Description

This is a part-time, on-site role for an L1 IT Technician located in Pietermaritzburg.

The primary responsibilities include providing technical support, troubleshooting hardware and software issues, assisting users with IT-related problems, and maintaining system functionality.

The role may also involve assisting in training users on IT tools and processes as needed.

Qualifications

Proficiency in Troubleshooting and Technical Support
Knowledge and experience in Information Technology systems and practices
Excellent Customer Service skills and the ability to interact effectively with diverse users
Ability to assist with Training and guiding users on basic IT tools and processes
Strong communication and problem-solving skills
Basic understanding of network systems is a plus
Relevant certifications or coursework in IT or related fields preferred