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Job summary
A retail company in South Africa is looking for a candidate to oversee inventory management, customer service, and employee development. Responsibilities include maximizing sales streams, ensuring customer satisfaction, and adhering to company policies. The ideal candidate will coordinate training and manage employee relations in a dynamic retail environment, aiming for optimal store performance and compliance with established standards.
Responsibilities
- Maximise incomes streams for the store (Add-ons, GP etc.)
- Ensure effective implementation of merchandising standards
- Ensure effective implementation of marketing initiatives
- Attraction and retention of customer base
- Ensure store sales objectives are met
- Ensure Customer Expectations are exceeded
- Review Mystery shopper reports
- Ensure immediate acknowledgement of product complaints
- Reinforce a culture of service minded staff
- Facilitate training and development of employees
- Succession Planning
- Ensure effective performance management
- Manage employee relations and satisfaction
- Ensure adherence to company policies and procedures
Maximise incomes streams for the store (Add-ons, GP etc.)
Ensure effective implementation of merchandising standards
Ensure effective implementation of marketing initiatives
Attraction and retention of customer base
Functional area
Ensure store sales objectives are met
Maximise incomes streams for the store (Add-ons, GP etc.)
Ensure Customer Expectations are exceeded
Review Mystery shopper reports
Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints
Reinforce a culture of service minded staff to ensure Customer satisfaction
Facilitate the training and development of employees to ensure correct competency
Succession Planning
Ensure consistent, effective performance management
Manage and enhance employee relations and satisfaction
Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.