Project Manager

Point. Your Marketing Investment Partner; Durban; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A marketing investment partner in Durban is seeking a Project Manager to lead projects across multiple disciplines to ensure on-time delivery and customer satisfaction. The role requires a minimum of 3 years' experience in a similar position and excellent stakeholder engagement skills. Candidates with a Diploma in a related field will be preferred. This position focuses on operational excellence and achieving key performance indicators such as customer lifetime value and net promoter score.

Qualifications

• Grade 12
• Diploma and / or certification in related field

Responsibilities

• Lead a multi-disciplinary team to deliver projects on time and within budget.
• Engage with customers and stakeholders for operational excellence.
• Manage risks and ensure compliance.

Job description

JOB TITLE : Project Manager

MAIN PURPOSE OF THE JOB :

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPI’s) :

• Customer Lifetime Value (CLV)
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT).
• Delivery on-time & In Full (OTIF)
• Organic Revenue Growth & Profitability
• Efficiency & Effectiveness

Key Performance Areas (KPA’s) :

• Stakeholder engagement (Collaboration & Communication).
• Fulfilment (Planning / Scheduling, Delivery).
• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
• Market Research (Innovation Initiatives)
• Risk Management & Compliance (Awareness & Mitigation)
• Client Retention (Relationships & Opportunity Generation

QUALIFICATION REQUIREMENTS :

• Grade 12
• Diploma and / or certification in related field

WORK EXPERIENCE :

• 3+ years’ experience in a similar role and / or industry
• Customer service & people management experience advantageous.