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Sales Adviser (Contact Centre)
Job summary
An established industry player is seeking dynamic Sales Advisors to join their expanding team in Johannesburg. This role focuses on delivering exceptional customer service and achieving sales targets in a fast-paced call center environment. Ideal candidates will possess strong communication skills and a proactive attitude, enabling them to identify client needs and recommend tailored insurance solutions. Join a company committed to transformation and diversity, where your contributions will help shape a thriving and sustainable business. If you are passionate about helping others and eager to succeed, this opportunity is perfect for you.
Qualifications
- Grade 12 or equivalent is essential for this role.
- Experience in sales is advantageous for candidates.
Responsibilities
- Achieve sales targets while providing tailored insurance solutions.
- Ensure compliance with internal and external quality assurance processes.
Skills
Education
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
The Santam Direct Call Centre has positions available for Sales Advisor who will be based in Cape Town / Johannesburg. The successful candidates will offer world class products and services to clients by identifying client needs and recommending tailored insurance solutions to meet the specific customer requirements, whilst achieving sales targets in a call centre environment.
Key Responsibilities
- Consistently achieving sales target and contributing to the overall success of our Direct Sales team.
- Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
- Offering outstanding customer experience.
- Strict adherence to workforce scheduling.
- Grade 12 / Equivalent
- Experience in sales advantageous
- Excellent communication and interpersonal skills.
- Strong customer service orientation and a passion for helping others.
- A proactive attitude and the ability to work effectively in a fast-paced environment.
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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