Credit Control Administrator

Talent Sam; Cape Town; On-site; ZAR 180,000 - 220,000; Full time

Job summary

A leading real estate firm is seeking a Credit Control Administrator based in Cape Town to manage rent recovery and address tenant enquiries. The ideal candidate will be detail-oriented, empathetic, and proficient with Microsoft Office. In this role, you'll proactively communicate with tenants, identify arrears causes, and maintain accurate records. This position is key to ensuring the smooth operation of the rent management service.

Qualifications

• Strong organisational skills with the ability to prioritise effectively.
• Excellent written and verbal communication skills.
• Confident and professional telephone manner.
• Friendly, approachable, and client-focused personality.
• Positive energy, resilience, and a proactive attitude.
• Proficiency in Microsoft Office Suite and access to a Windows PC for daily tasks.

Responsibilities

• Proactively contact tenants in arrears using effective communication methods.
• Identify the root cause of arrears and take tailored action.
• Handle tenant enquiries with accuracy, empathy, and professionalism.
• Run and review daily rent arrears reports, keeping records of actions taken.
• Maintain weekly payment plan records and follow up on broken agreements.
• Keep clear, accurate case notes in the CRM system.
• Initiate and progress legal actions when required.

Skills

Strong organisational skills

Excellent communication skills

Professional telephone manner

Client-focused personality

Positive energy and proactive attitude

Proficiency in Microsoft Office

Job description

Join our client’s team and make a real difference in keeping communities thriving.
Our client, a leading UK-based real estate business, is seeking a Credit Control Administrator to help deliver a professional, people-first approach to rent and arrears management. In this role, you’ll ensure rent is recovered promptly, arrears are minimised, and tenants receive outstanding service.

The Role – Your Focus and Contribution

As a Credit Control Administrator, you will be at the heart of the rent and arrears management service. Working in line with established policies and procedures, you’ll provide an accurate, sensitive, and responsive rent account enquiry service, ensuring income is maximised and voids are kept to a minimum.

Key Responsibilities

Rent Recovery

• Proactively contact tenants in arrears, using the most effective and appropriate communication methods.

• Identify the root cause of arrears and take action tailored to the situation.

• Handle tenant enquiries with accuracy, empathy, and professionalism.

• Run and review daily rent arrears reports, keeping clear records of all actions taken.

• Maintain weekly payment plan records and follow up promptly on any broken agreements.

• Keep clear, accurate case notes in the CRM system.

• Initiate and progress legal actions when required, working closely with solicitors and management.
  

Former Tenant Arrears

• Work with tracing agencies to locate former tenants with outstanding arrears.

• Coordinate court actions through the small claims court.

• Prepare and process write-off requests when recovery is not possible, ensuring all supporting documents are complete.

We’re looking for a highly organised, detail-oriented professional who can balance efficiency with empathy. You’ll be self-motivated, approachable, and committed to delivering a consistently high standard of work.

Essential Requirements

Strong organisational skills with the ability to prioritise effectively.

Excellent written and verbal communication skills.

Confident and professional telephone manner.

Friendly, approachable, and client-focused personality.

Positive energy, resilience, and a proactive attitude.

Proficiency in Microsoft Office Suite and access to a Windows PC for daily tasks.