User Centered Design Lead

EyeCarePro; Remote; ZAR 800 000 - 1 200 000; Full time

Job summary

A healthcare firm is seeking a User Centered Design Lead for a fully remote role. The ideal candidate will spearhead the transformation of website design processes by building user research, testing, and mapping frameworks. Responsibilities include operationalizing user-centered design, collaborating with cross-functional teams, and leading user research efforts. This role demands strong UX skills and the ability to thrive in a fast-paced, remote-first environment. Experience in the healthcare sector is preferred.

Qualifications

• 5 to 7 years of experience in user experience design with a focus on user research.
• Experience in or adjacent to the eye care or healthcare industry is highly preferred.
• Proven ability to build or lead UX practices from scratch.

Responsibilities

• Build and operationalize user-centered design processes across client website projects.
• Define frameworks for research and usability testing.
• Lead user research and testing efforts for client websites.

Skills

User research

Usability testing

Journey mapping

Collaboration

Analytical thinking

Job description

Job title: User Centered Design Lead

Job Location: Western Cape, Cape Town

Deadline: January 02, 2026

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About the Role

We are hiring a User Centered Design Lead to spearhead the transformation of our website design processes. This is a brand-new role, ideal for a seasoned UX professional ready to build systems from the ground up. You'll own the creation of scalable user research, testing, and journey mapping frameworks to improve the usability and impact of client websites. You'll work cross-functionally with creative, content, and technical teams to embed user-centered design thinking into everything we do. This role is ideal for a strong individual contributor who thrives in ambiguity, leads with empathy, and brings deep UX craft to the table.

Key Responsibilities

UX Leadership and Strategy

• Build and operationalize user-centered design processes across our client website projects.
• Define and implement frameworks for research, journey mapping, and usability testing.
• Advocate for the user at every stage of the design and development process.

Collaboration and Integration

• Work closely with internal stakeholders, including designers, developers, writers, and account managers.
• Partner with the experimentation and optimization team to evolve our post-launch testing strategy beyond A / B tests.
• Collaborate with design leadership and product owners to align UX goals with business objectives.

Execution and Evaluation

• Lead user research and testing efforts for new and existing client websites.
• Create and document UX guidelines, workflows, and toolkits for scale.
• Develop methodologies to gather meaningful usability insights across a large client base.

What We Are Looking For

• 5 to 7 years of experience in user experience design, with a strong focus on user research, testing, and journey mapping.
• Experience in or adjacent to the eye care or healthcare industry is highly preferred.
• Proven ability to build or lead UX practices from scratch in a cross-functional environment.
• Excellent communication, collaboration, and facilitation skills.
• Comfort working independently in a fast-paced, remote-first organization.

What You Bring

• Deep understanding of UX principles, research methods, and usability best practices.
• Hands-on experience developing user journeys, personas, wireframes, and prototypes.
• Strong analytical thinking and the ability to translate insights into actionable design improvements.

Familiarity with qualitative and quantitative testing methods.

No specific certifications required; practical expertise is what counts.

Work Requirements

• 100 percent remote work-from-home.
• Schedule : Monday to Friday, 9 : 00 AM to 5 : 00 PM Eastern Time.

Must have

• Personal computer and essential equipment
• Reliable high-speed internet
• Quiet, professional workspace
• Backup power supply (if applicable)