Service Support Lead

NSC Global; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading service support company is seeking a Service Support Lead in Cape Town or remote within South Africa. The ideal candidate excels in administrative purchasing and data management functions, demonstrating robust analytical capabilities. Responsibilities include managing administrative processes, liaising with vendors, and producing analytical reports. This full-time position requires the ability to work independently while collaborating with internal teams. Strong attention to detail and interpersonal skills are essential.

Qualifications

• Proven experience in a dynamic administrative, purchasing, or operations role.
• Ability to understand budget constraints and assess cost-effectiveness.
• Strong interpersonal and communication skills.

Responsibilities

• Manage complex administrative and purchasing processes.
• Liaise with vendors for quotes and ensure financial accuracy.
• Analyze service-related data for gaps and improvements.
• Produce detailed Excel reports for operations.

Skills

Analytical capabilities

Interpersonal skills

Communication skills

Attention to detail

Strong commercial acumen

Advanced Excel skills

Tools

Active Directory

MAC

Service Management Software

Job description

Overview

Location : Remote (South Africa) / Cape Town

Department : Service Support

E mployment Type : Full-time

About the Role

The Service Support department plays a crucial role in ensuring the successful delivery of NSCs customer services. We design and manage the support infrastructure that underpins each customer contract coordinating with internal stakeholders to ensure all systems processes and data are aligned for seamless service execution.

We are seeking a Service Support Lead responsible for administrative purchasing and data management activities. This position requires an organised and detail-oriented professional with strong analytical capabilities.

Responsibilities

• Manage complex administrative and purchasing processes related to customer support services.
• Liaise with vendors to obtain quotes raise and receive purchase orders and ensure financial accuracy.
• Maintain and analyse service-related data to identify gaps inconsistencies and improvement opportunities.
• Produce and maintain detailed Excel reports to support internal and client-facing operations.
• Collaborate closely with internal departments including Sales Service Desk Finance Client Services and Logistics to ensure service readiness and operational efficiency.

Qualifications

• Proven experience in a dynamic administrative purchasing or operations role within a commercial or corporate environment .
• Strong commercial acumen with the ability to understand budget constraints assess cost-effectiveness and make sound margin-conscious decisions.
• Advanced Excel skills (data management reporting formulas).
• Excellent attention to detail and ability to manage multiple priorities in a dynamic environment
• Strong interpersonal and communication skills with a proactive solution-oriented mindset.
• Comfortable working both independently and collaboratively in a remote setup.

Desirable Skills

• Experience with vendor management and purchasing systems .
• Familiarity with business process improvement or data analysis
• Previous experience within a similar service-driven organisation.

Key Skills

MAC,Active Directory,Service Support,End user,Access Points,trouble tickets,OS,Linux,Project Management,Service Management,Service Quality,Setup,Service Desk,hardware,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1