Hospitality à Afrique du Sud

Reporting to : National Operations Manager

Overall Purpose of the Job : The incumbent will be responsible to provide a professional cleaning service within selected events that the business is awarded. To manage the infrastructure including vehicles and teams that will perform these adhoc jobs. To ensure highest standards of quality. To ensure healthy pipelines and work is scheduled in advance. He / she will ensure client satisfaction business retention and business profitability whilst upholding the company policies and procedures.

• Minimum five (5) years management experience in window carpet and various application cleaning
• Matric and tertiary qualification preferred
• Experience with onceoff work preferred
• Exposure to selling of service will be advantageous
• Exposure to various cleaning machinery preferred.
• Preferably from a sales / operations background
• Computer literate (MS Office must have good excel skills)
• Valid drivers license
• Ability to work flexible hours as required

Job Specification

• Ensure that attendance registers are marked daily at the beginning of the shift ensuring labor allocation is correct and any changes on the attendance sheet initiated
• Ensure adequate control overall equipment in accordance with fixed asset policies and procedures
• Ensure that store orders are authorized by the Regional Manager and submitted timeously to the Stores Department
• Responsible for maintaining discipline by using the Companys disciplinary code and procedures as well as attending to grievances
• Promptly attend to daily messages and complaints
• Ensure that staff is informed of changes that affect them with regard to Company policies
• Prepare contingency plans for strikes and stayaways
• Appraise employees by way of verbal direction and performance appraisals for supervisory level and above
• Adhere to Company policy and procedure (retrenchment promotion etc.)
• Carry out regular inspections at all sites
• Attend certain regular meetings with clients. Where these meetings need to be minuted this to be done and copies of the minutes distributed. All problems to receive prompt action. Call rosters to be submitted to management.
• Responsible for all engagements pay rate changes dismissals authorized by the Regional Manager and ensuring that the necessary documents are completed.
• Promote the Companys full range of nonrecurring business (specials).
• Attend monthly Area Managers meetings with the Regional Managers to discuss Monthly wage queries leave costing etc. as and when required.
• Responsible for holding monthly meetings with Supervisory staff including submission of the agenda and meeting minutes
• Responsible for compliance with all the regulations of the Occupational Health and Safety Act or any other regulation or Act that might refer to the matter of safety
• Investigate debtors queries with clients and collect cheques from clients when instructed to do so by Regional Managers or the Debtors Department
• Good numeric and administrative skills
• Good planning leading and organizational skills
• Good interpersonal skills & people management skills
• Proactive and takes initiative
• Methodical

We reserve the right not to make an appointment for any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.

Required Experience :

Manager

Key Skills

Marketing,Catering,Organizational skills,Hospitality Experience,Management Experience,HubSpot,Event Planning,Events Management,Project Management,Event Marketing,Leadership Experience,negotiation

Employment Type : Full-Time

Experience : years

Vacancy : 1