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A global leader in medical technologies is seeking an experienced Operations Manager to oversee the Kit teams. This role includes leading a motivated team, ensuring high operational quality and approval of customer service metrics. Candidates should possess over 8 years of operations management experience, proficiency in ISO Quality Management systems, and strong people management skills. This position is based in Johannesburg, South Africa, and emphasizes continuous improvement in service delivery and employee engagement.
The role is responsible for managing subordinates in professional jobs or managing through subordinate managers / supervisors or is a leader of a process that achieves results through others. The job requires professional knowledge gained through substantial applicable work experience, to supplement formal knowledge, in order to apply principles and concepts of own discipline in resolving issues as they arrive. The job has full management of a team, including management of people, defining roles and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions or changes.
You will lead the kit teams (in some cases at country level) in meeting customer service and quality requirements. You will have responsibility for ensuring that key metrics are delivered on time every time. This encompasses the entire operational process related to that specific area, ensuring a “Best in Class” organization is created and maintained through implementing solutions to further develop, maintain and improve customer satisfaction, reduce cost and optimize inventory. Support upper management with strategic decision making processes that could potentially impact multiple regions. You will directly manage and develop employees up to and inclusive of Sr. Supervisors and Supervisors.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.