ASSISTANT HOUSEKEEPING MANAGER – FRANSCHHOEK – WESTERN CAPE

Tych Business Solutions; Franschhoek; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel operator in Franschhoek seeks a Housekeeping Manager to provide direction and oversight to the Housekeeping Team. Candidates should have at least 2 years’ experience in a 5-star property, strong communication skills, and leadership experience. Responsibilities include preparing work schedules, inspecting guest rooms, and monitoring inventory levels. The ideal candidate will possess a Diploma in Hospitality and have a valid driver's license. This role demands a calm and professional demeanor under pressure.

Qualifications

• Minimum of 2 years of experience in a similar position within a 5-star luxury property.
• Impeccable communication skills both written and verbal.
• Ability to remain calm and professional under pressure.
• Valid driver's license.

Responsibilities

• Provide direction and guidance to the Housekeeping Team.
• Prepare weekly work schedules and allocate tasks.
• Inspect guest rooms to ensure cleanliness and maintenance.
• Monitor departmental training records.
• Control inventories and maintain stock levels.

Skills

Impeccable communication skills

Leadership experience

Strong training skills

Effective rostering abilities

Knowledge of controlling expenses

Ability to remain calm under pressure

High level of physical endurance

Education

Diploma in Hospitality

Job description

Main Responsibilities

• Provide direction, oversight, and guidance to the Housekeeping Team, ensuring they are motivated and aligned with the hotel’s standards.
• Facilitate communication and collaboration within the Housekeeping Team and across other departments.
• Prepare weekly work schedules for the Housekeeping department based on the weekly forecast and allocate tasks to staff accordingly.
• Check daily manning levels to ensure the department is adequately staffed at all times.
• Inspect guest rooms and public areas to ensure that furnishings, facilities, and equipment are clean, well‑maintained, and in good repair.
• Implement and monitor departmental par‑stock levels for chemicals, amenities, linen, and other items in collaboration with Hotel Management.
• Monitor and control inventories for operating equipment, linen, stationery, guest supplies, cleaning supplies, and uniforms to maintain par stocks and control costs.
• Identify areas where waste can be reduced, and financial savings made, and monitor service practices to achieve waste reduction targets.
• Ensure that departmental training records are up to date and reflect all training conducted.
• Implement and monitor an effective key control system for areas relevant to the Housekeeping Department, ensuring the safety and security of guests, staff, equipment, and supplies.

Experience and Skills

• Minimum of 2 years of experience in a similar position within a 5-star luxury property
• Impeccable communication skills both written and verbal
• Leadership experience
• Strong training skills and experience
• Effective rostering abilities
• Knowledgeable with the controlling of expenses and inventories
• Ability to remain calm and professional under pressure
• Diploma in Hospitality
• Valid driver`s license
• High level of physical endurance