Customer Service Advisor

Concentrix; Simon's Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global BPO company in Cape Town is looking for a Customer Service Advisor to join their dynamic team. You will be part of an innovative media campaign and contribute to providing exceptional customer experiences. The ideal candidate will have prior BPO customer service experience and be able to work shifts aligned to US business hours. The role offers a competitive salary, performance incentives, and various employee benefits.

Benefits

Performance incentives

Subsidized transport

Pension fund

Medical aid for the main member

Team building opportunities

Qualifications

• At least 6 months of customer service experience in a BPO contact centre.
• Ability to work shifts aligned to United States business hours.
• Proficient in English verbal and written communication.

Responsibilities

• Work on-site and contribute to media campaigns.
• Achieve and exceed set targets.
• Provide excellent customer experiences.

Skills

Customer service experience in BPO

English communication

Self-motivation

Education

Passed Grade 12

Job description

Overview

Job Title: Customer Service Advisor

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative media campaign with a base salary of R8500. You’ll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.

Responsibilities

• Working on-site from the Cape Town office and contributing to an internationally innovative media campaign.
• Working towards consistently achieving and exceeding set targets.
• Consistently applying agreed behavioural and compliance standards.
• Sharing knowledge and skills with other members of the team.
• Communicating new information that is relevant to the campaign to colleagues, customers and managers.
• Developing and maintaining current knowledge of the campaign.
• Ensuring first contact resolution at all times.
• Protecting information security and taking responsibility for highlighting any issues using the correct processes.
• Providing excellent customer experiences at all times.
• Verifying and updating customer information.
• Proactively offer solutions to any issues or concerns that customers might face.

Qualifications

• Have at least 6 months of experience working in an international BPO contact centre customer service environment (essential).
• Passed Grade 12.
• Ability to work shifts aligned to United States business hours.
• Proficient in English verbal and written communication.
• Are self-motivated and highly responsible.

What’s in it for you

• Basic salary of R8500.
• Performance incentives.
• Subsidized transport.
• Pension fund.
• Fantastic Employee Assistance Programme (EAP).
• Medical aid for the main member / Medical Insurance for the employee and two dependents.
• Group life cover.
• Access to financial well-being sessions, will writing sessions and stress management sessions.
• Team building and upskill training opportunities.
• Interactive and inclusive company culture.

What will you do in this role

• Share knowledge and skills with other members of the team.
• Communicate new information that is relevant to the campaign to colleagues, customers and managers.
• Develop and maintain current knowledge of the campaign.
• Protect information security and take responsibility for highlighting any issues.
• Provide excellent customer experiences at all times.
• Verify and update customer information.

Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we’ll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Time Type: Full time

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