Community Manager

Regus; eMalahleni; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global flexible workspace provider is seeking a Community Manager to lead and inspire a team, ensuring exceptional customer experience and managing operations in their eMalahleni location. The ideal candidate has a strong background in customer service, leadership, and a passion for sales. This full-time, permanent position offers generous benefits, ongoing training, and opportunities for career progression within a dynamic environment.

Benefits

Generous benefits and salary

Comprehensive induction and ongoing training

Sales & KPI led bonus and incentives

Work/Life balance - standard business hours

Qualifications

• Background in service industry with diverse customer management.
• Previous management experience is essential.
• Good command of basic IT packages required.

Responsibilities

• Lead the team and ensure customer satisfaction at the center.
• Manage center operations and commercial performance.
• Take new inquiries and tour customers around the center.

Skills

Customer service

Leadership

Problem Solving

Sales

Tech

Tools

MS Office

Job description

Who Are IWG…

The global leader in flexible workspace solutions and commercial property. In a world where businesses are very quickly shifting to a hybrid work IWG are pioneering the workspaces of tomorrow to meet the demand. We operate in over 120 countries providing workspace solutions to meet any requirement.

Innovation, drive and passion mean we’re a company that is always growing and adapting to what the world needs. A place for people who don’t want to stay in their comfort zone; for people who push forward and who give 100% to make things happen.

A place for people who don’t want to stay in their comfort zone; for people who push forward and who give 100% to make things happen.

Drive, Energy, Ambition, Ideas… What will you be doing?

You will be responsible for the centre operations and commercial performance. Our buildings may be beautiful, and the tech may be top‑note, but it’s people like you who really complete the experience. If you join us as a Community Manager, you’ll lead the team within your centre and as a collective, you’ll rally together to create total customer satisfaction, which means they happily return time and time again.

What You’ll Need…

• Customer service - As customer service is the name of the game, you should have a background in the service industry where you’ve managed a diverse mix of people and customers. We offer lots a comprehensive induction and lots of training so we will happily consider people from a range of backgrounds and industries, such as Retail, Hospitality the creative arts, anywhere the customer is at the heart of the business.
• Leadership - You’ll lead a small team of between 1-5 people (depending on the size of the centre) so should have previous management experience. Leadership at IWG means inspiring, caring and nurturing to ensure your people feel motivated to deliver world class customer service, every single day.
• Tech - We use a variety of systems and tech in our centres, so you’ll need to have a good command of basic IT packages such as MS Office, we will teach you the rest.
• Problem Solving - No two days will be the same and each one will throw up interesting twists and turns, with hurdles to overcome. Problem solving is really important and you’ll be thinking on your feet, ensuring things always run smoothly.
• Sales - As the face of the IWG brand you will be best placed to showcase our amazing spaces. You’ll be taking new enquiries, touring customers around your centre and closing the deal!

What’s in it for you?

• You get to work in an amazing office building with great facilities
• A structured, comprehensive induction and ongoing training to help you settle into your new role and grow your career
• Lots of variety and new challenges - no two days are the same
• An opportunity to run a centre as if it was your own
• Dynamic working environments, with committed teams to build great relationships with
• Generous benefits and salary
• Sales & KPI led bonus & incentives
• We are a truly global business with 3,400 locations in 120 countries. This means we can offer continual development and opportunities for progression including international mobility.
• A truly diverse and inclusive workforce
• Work/Life balance - standard business hours (Monday to Friday)
• A full time, permanent job that you can rely on

Go far and world-wide…

As you would expect from a global market leader, we operate within a fast-paced environment and no two days are the same. It suits people who are hungry to learn and advance their careers. If you’re ambitious to achieve, then you will.

Candidates with a strong customer focus will thrive in our environment and we welcome applications from any sector or background.