Customer Service Agent

The Legends Agency; Cape Town; On-site; ZAR 200 000 - 250 000; Full time

Job summary

A premium lifestyle brand is seeking a Customer Service Agent in Cape Town, South Africa. This role involves handling customer inquiries and ensuring positive interactions across various platforms. The ideal candidate has 2+ years in customer service, excellent communication skills, and a calm demeanor. Experience with CRM systems is advantageous, making it ideal for detail-oriented individuals who thrive under pressure.

Qualifications

• 2+ years of experience in a customer service environment, preferably in retail or e-commerce.
• Ability to remain calm under pressure.
• Passionate about providing excellent customer service.

Responsibilities

• Handle customer inquiries regarding orders, deliveries, returns, and product details.
• Ensure all customer interactions are professional and courteous.
• Log customer interactions in CRM software and follow up on unresolved issues.

Skills

Excellent written and verbal communication skills

Empathetic and solution-focused personality

Detail-oriented

Education

Grade 12; diploma in customer service or business admin

Tools

CRM software (e.g., Zendesk, Freshdesk)

Job description

About the Role:
Be the human connection behind every beautiful purchase. As a Customer Service Agent, you'll be the first point of contact for customers offering warm, efficient, and solution-oriented assistance across platforms like email, live chat, and phone. This role is ideal for someone who is passionate about people, detail-oriented, and able to remain calm under pressure while representing a high-end lifestyle brand.

Key Responsibilities:

• Handle customer inquiries regarding orders, deliveries, returns, and product details.
• Ensure that all customer interactions are professional, courteous, and aligned with the brands tone.
• Log customer interactions in CRM software and follow up on unresolved issues.
• Coordinate with logistics, warehouse, and eCommerce teams to resolve service challenges.
• Escalate complex issues appropriately and provide proactive updates to customers.
• Grade 12; diploma in customer service or business admin is a plus.
• 2+ years of experience in a customer service environment, preferably in retail or e-commerce.
• Excellent written and verbal communication skills.
• Experience with CRM or ticketing systems like Zendesk or Freshdesk is advantageous.
• A calm, empathetic, and solution-focused personality.