Customer Service Agent

BCE Foods; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A food service company in Johannesburg is looking for a dynamic Customer Service Agent to manage transactions, feedback, and customer relationships. The ideal candidate is customer-focused with strong communication skills and experience in call centres. Responsibilities include processing customer transactions, managing feedback, and maintaining relationships. A Grade 12 qualification is essential, while a sales qualification is an advantage.

Qualifications

• Previous experience in a customer service department and/or a call centre is an advantage.
• Excellent command of the English language required.
• Energetic, shows initiative, and has ability to work under pressure.

Responsibilities

• Process all customer transactions accurately and timeously.
• Manage all customer feedback regarding Order Status and general inquiries.
• Develop positive relationships with customers.

Skills

Excellent communication skills

Customer focused

Problem solving ability

Team player

Education

Grade 12/Matric equivalent

Qualification in Sales

Tools

SAP

Microsoft Office

Job description

We arelooking for a dynamic and customer-focused Customer Service Agent to join our team in Johannesburg.

Key duties and responsibilities (including but not limited to):

• Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
• Manage all customer feedback requirements regarding Order Status, Back-orderReporting, and general inquiries in adherence to all policies and procedures.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, skills and attributes:

• Grade 12/Matric equivalent
• Qualification in Sales – distinct advantage
• Previous experience in a customer service department and/or a call centre (distinct advantage)
• Excellent communication skills (both verbal and written)
• Excellent command of the English language
• Data capture accuracy & attention to detail
• Ability to manage customer’s expectations
• Customer focused – ability to excel in the provision of service
• Energetic/shows initiative and have ability to work under pressure
• Ability to consistently deliver quality service even when under pressure
• Time management skills and self-starter
• Product application knowledge of catering equipment an advantage
• PC literate (SAP, Microsoft Office packages including outlook)
• Excellent listening skills
• Problem solving ability
• Team player