Customer Service jobs in South Africa

Listing reference: click_020164

Listing status: Online

Apply by: 30 May 2025

Position Summary

Industry: Wholesale & Retail Trade

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Kempton Park

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition, and supplementation to maximize sales and build customer loyalty.

Job Description

Job Objectives:

• Deliver exceptional customer service through in-store visibility and proactive engagement based on knowledge of health and supplements.
• Consult with customers and provide suitable advice on healthcare, nutritional, and supplement products.
• Drive healthcare sales in line with targets by promoting a broad range of brands through cross-selling and upselling to increase profitability.
• Ensure stock availability in healthcare aisles by adhering to stock management principles and procedures to drive sales.
• Prevent wastage by following stock rotation principles.
• Prevent stock losses by following all risk management policies.
• Maintain high standards of hygiene and cleanliness within the store to create an appealing shopping environment.
• Implement product merchandising according to guidelines and procedures.
• Adhere to all store standard operating procedures.
• Focus on personal development and product knowledge to ensure service continuity and share information with relief staff.

Knowledge:

• Desirable: Basic knowledge of health, fitness, and supplements products.
• Essential: Basic knowledge of retail store operations, including stock management, merchandising, and risk management.

Skills:

• Essential: Good communication and interaction skills.
• Customer and service orientation.
• Selling skills.
• Merchandising skills.
• Desirable: Basic computer literacy.

Competencies:

Essential:

• Relating and Networking.
• Persuading and Influencing.
• Delivering Results and Meeting Customer Expectations.

Desirable:

• Following Instructions and Procedures.
• Presenting and Communicating Information.
• Achieving Personal Work Goals and Objectives.

Experience:

Minimum requirements

Essential:

• At least 1 year of related experience.
• Selling skills and customer-related training.

Desirable:

• Experience working with sports nutrition and vitamin-related products.

Education:

Essential: Matric (50% English, 50% Maths / 60% Maths Lit, and a pass in Physical Science or Life Science).

Desirable: Sports, fitness, or nutrition qualification.