Customer Service-Jobs in Südafrika

Our well-known Commercial Vehicle Dealer client in Midrand has a vacancy available for a qualified and experienced Strong Sales Manager. This position is regarded as a key management role and will be suited to an experienced manager who has the ability to attract clients, provide excellent customer service, motivate staff, control costs, and maintain high levels of sales on an ongoing basis.

Reporting to the Dealer Principal, the Sales Manager is fully responsible for the management of the New & Used Vehicle department, which includes:

1. Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
2. Developing the necessary sales organisation to meet sales and profitability objectives.
3. Ensuring optimum stock of cars on premises.
4. Ensuring cost control to budget within the department.
5. Ensuring adequate stocks of car and product display material is available.
6. Reviewing all pricing policies, discounts, and 'trade-in' dealing to maintain Dealership profitability.
7. Monitoring Sales Department financial performance weekly.
8. Ensuring that Customer complaints are dealt with timeously and effectively.
9. Ensuring that vehicle is delivered according to Vehicle Delivery Quality Index (VDQI).
10. Ensuring that CE departmental targets are achieved.
11. Ensuring direct and indirect costs remain within Company prescribed parameters.
12. Ensuring that Sales Executives receive new model launch training.
13. Establishing the staffing levels and the training required to achieve sales objectives.
14. Ensuring that all floorplan activities are monitored.
15. Ensuring stock level is kept within Company Policy.
16. Maximizing sale of back-end products.

Qualifications and Experience

1. A minimum of Grade 12.
2. A minimum of 3 years in a Managerial Position within the motor vehicle industry.
3. A Sales Tertiary qualification will be an added advantage.
4. Clear Criminal Record.
5. A valid Driver's License.
6. Sales management and marketing skills, knowledge, and experience.

Skills and Personal Attributes

1. Ability to manage, administer and motivate a department and to provide organisation, systems and leadership.
2. Able to motivate a sales team to achieve objectives.
3. Experience on how to procure stock is essential.